We had purchased LG Washing machine on 26/Sept /2022 the washing machine came with 2 YEARS warranty. On 06th August 2024, there was issue with the washing machine. On 13th August we raised a complaint to LG, After 24 hours, LG sent an SMS that their technician will come and visit to repair it The complaint number RNP[protected] .
The technician came and after visiting informed that the DISPLAY PCB needs to be replaced. After few days, I called him again to ask him when would the part be replaced. I was informed that the DISPLAY PCB is not available all over india and might take week or more to get it. Now, we purchased the washing machine so that the chores of washing can be automated, but LG does not seem to be bothered about it. As an electronics company, they should be keeping well stocked for the spares of machines that are within the warranty period, Now more than a week has been spent on just waiting for the Spare to come. Also we are sending clothes to local Laundry to wash the same, that is another extra expense. As a responsible electronics company, LG should keep spares for washing machine which is 2 year old, at least their Warranty is for 2 years, after that they are apparently supposed to support the Washing machine with spares for 5 years at least.
Due to this situation, as a customer, I feel cheated by LG by offering Warranty without really keeping spares to support that warranty, thus causing us extra expense and inconvenience. IF LG cannot have the spares, then I would ask through you that LG replace this machine with a NEW WASHING MACHINE with spares available for the next 3 years at least. The idea being that if they cannot provide spares/support for machine within the official 2 years, I dont expect them to provide better service during the extended period of warranty when the spare production would be much lower a people purchase new machines and spares are made to support newer models.
LG is supposed to support the machine with spares for 5 years, but they are failing to even support it for 2 years. As a customer we cannot be expected to wait for months for LG to bring spares which they are supposed to keep in stocks. The Technician informed that this part fails regularly, thus LG should have kept spares in excess for part that fails regularly.
Looking for your kind action.
Best regards
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