[Resolved]  LG Electronics — split inverter ac

Address:

A-1904, SAYA ZION ,GAUR CITY 1, Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi
My name is Ruchi Singh. We have purchased LG split inverter AC on[protected]Invoice No 380-R-SI 3028) from Vijay Sales at Sector 58, Noida. I have raised the complaint that AC is not working and there is no cooling on 10th April 2019. Customer Care executive assures me that I will receive a call regarding the same within 24 hours but I haven't received any call from your executive. After this, I raised another request on 12th April 2019 and got to know that my issue is not registered by your executive on 10th April 2019 so they raise a fresh request and committed to me that the executive will visit my place by today (i.e 12th April 2019). After doing rigorous follow up with them they are able to send one technician at my place but he refused to anything other than normal cleaning of the AC. AC is not cooling due to lack of gas that we got to know but he refused to do so. After I call to your customer executive and explain and requested for sending any technician for gas refilling but no one helped me. Next day again I contacted your executive and they promised that they will send one technician by the end of the day which does not happen at all. I waited for the whole day but no use. And finally today some technician show up at my place but they refused to do the work and said that we have re-installed our AC from any other technician apart from LG so everything is charged now.
Please enlighten me on some points
1. My AC is in the warranty period so why I need to pay for gas refilling?
2. Why your executives make false promises and if we confronted them they hung up the call on me or put me on hold for more than an hour?
3. Provide me any document where it is written that if we reinstalled our AC from any other technicain than we need to pay for anything?
You can check my case from [protected] and [protected].

Let me know the solution to this.