Dear Consumer Complaints Team,
I hope this message finds you well. I am writing to formally lodge a complaint regarding the ongoing issues I am experiencing with my LG refrigerator, which has not been resolved despite repeated attempts and assurances from LG Customer Support. The refrigerator was only purchased in November 2023
I initially reported a fan error issue with my refrigerator under Service Request RNP[protected]. Despite assurances from LG Customer Support and promises of a resolution within 2 business days, the issue remains unresolved after more than the promised timeframe.
Furthermore, I have made numerous attempts to contact Mr. Vivek Chakravarty, the Area Service Manager, on the provided mobile number ([protected]), but have received no response or call back. Additionally, despite receiving a call two days ago assuring me that a technician would visit the same day, no one showed up.
This ongoing delay and lack of communication have caused significant inconvenience to my family, and we are now left with no choice but to consider legal action through the consumer court if this matter is not promptly addressed.
I request your urgent intervention to escalate this matter and ensure that LG Electronics takes immediate action to resolve the issue with my refrigerator. I can always provide bill and email correspondence if required.
Thank you for your prompt attention to this urgent matter.
Best regards,
Vinod Kumar Was this information helpful? | 
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