LG Electronics — vrv service

Address:

600008

I deposited 66, 000 in LG's account for servicing my VRV air conditioner. the amount was paid in two halves. while one deposit reflected in LG's books. the other did not for reasons still unknown. Since the heat was getting unbearable, i went ahead and paid another 33000 and got the work done in my apartment. this with the understanding that if the money shows up in their system they will refund the excess back to me. it has been close to 2 months already and close to 200 emails to LG, i haven't received the refund. i move from one table to another pleading for some response but receive none.

One department at LG after close to 40 days of follow up confirmed that the money was received the day it was deposited and asked me to speak with Narendaran at LG Chennai and gave me his mobile number. I called narendaran, he heard me for a minute and said I don’t know anything about it and cut my line. I called him atleast 15-20 times after that but he kept cutting my line. For the record narendaran spoke very very rudely and with complete lack of respect or consideration for a customer. I have paid more than a lakh of rupees to LG in less than a week and the very least I expect is some respect and some consideration towards my issue.

If LG had received the payment shouldn’t you have proactively reached Out to me? Is it my job to go knocking from door to door to see if someone can help? Even if I were to do that, what kind of customer engagement is it that you insult the customer and bang the phone down on him and even worse disconnect every call you receive from the number?

I write an email on this issue to LG service India but it been close to two weeks and there is no response. While i wait for LG corporate office to respond i am following up with the local team on the status. surprise surprise, one dept says we are refunding the amount and asked for documentation on my aadhar and PAN card, the other department head on WhatsApp says I am sorry but we haven't received the money.

Is this some kind of a Joke? what would it take for LG to confirm either way in a properly documented fashion what really happened? the corporate office doesn't seem to care, LG Chennai is absolutely clueless and frankly doesn't give a damn and in all this where does the customer go?

I am hoping that through this forum someone in LG will wake up and take up my matter.