[Resolved]  LG Electronics — washing machine drum damage/cheated by service engineer

Address:

122011

Hi,
I purchased an lg washing machine last year (2016) from vijay sales in mgf plaza mall. Firstly, the washing machine delivered to us had a crack in its base and this not notified to us by the engineer even after installing. We had to get back to vijay sales and luckily they helped us out. Please mind that the customer service from lg during this scenario was not even close to satisfactory. After that, the engineer started to bug us about taking extended warranty and descaler for cleaning the drum to which we were skceptical. We confirmed from lg that if it is required and the answer was affirmative so we bought it. However, when we used the decaler later on, it damaged our drum from the bottom. Our washing machine is in warranty so we contacted lg for the same and after much hassles and resistance, the company sent us one of their “so-called” engineers (Name: manoj). He told us that the descaler you are using is not of our company because we have started manufacturing ours. Now, this is either a fraud done by their engineer or they have just started manufacturing their own descaler. However, they are now asking us to pay for replacing the drum which is clearly not our fault but the company’s. And also, in order to confuse and cheat, they are asking things like who did your installation, what was his name, for what price did he give you this and things like that. The behaviour in general from the customer service team is very lethargic, pathetic and rude. They just keep saying things to piss you off in a calm manner and no work is progressed.