[Resolved]  LG Electronics — Washing Machine Repair not Addressed Even After Multiple Follow-Ups

Address:

B.B.Kulam, Madurai

I raised a service request (RNP[protected] on 9th May 2023 for my washing machine as it was not working. A technician (Krishna Moorthy - [protected]) came two days after and said the mother board has gone faulty and needs to be replaced. He said the machine is more than 10 years old so he has to order for replacement and it may take a few days. He came back after 4 days and replaced a new motherboard and showed me the machine working fine. He charged me a visiting charge of Rs.472 and Rs.2500 for board replacement and said the board will have 1 year warranty. After he left the machine worked fine for a day and the next day, the machine again stopped working with the exact same issue. I called him and he said he will place an order for another board and come back to my house soon but he never returned. I tried calling him but he didn't pick up my call. The LG washing machine has been in non-working condition for more than 3 weeks now and no proper response from LG's end. It's very frustrating and I want this escalated immediately to a higher level to get this sorted out.