[Resolved]  LG Fridge — Delivery of defective piece and unsatisfactory service provided

Address:

400103

Dear Sir/ Madam, I had made a purchase of a fridge bearing the model no. LG FRIDGE FF GL M302RPZL APZZEBN GLM302RPZL APZZEBN from the Omega Electronics store in Borivli W, Mumbai on the[protected]. The fridge was delivered on the same day in the evening. The next day when we began operating the fridge, we noticed that the vegetables in the veg compartment had become stony hard (Brinjal) and some like tomatoes had become soft and spoilt. Secondly even those items which were pushed behind would become like ice. The mechanic was called and he altered the temperature and went back stating give it some time it will be okay. The next month the same story follows. The mechanic comes again. In this way listening to the mechanics which were sent by the LG company we continued for 6 months, thinking since it is a branded company, probably we give it time. Then on the 29th of December, we went personally and spoke to the concerned person in Omega stores- Ms Bella and she reassured us that a mechanic will be sent immediately, and also added that the piece cannot be exchanged. The mechanic (Mr. Raj) came and then he says there is some lose connection in the REFRIGERATOR COMPARTMENT TEMPERATURE CONTROL- AS THE FUNCTIONING WAS ERRATIC and conveniently taped it with paper tapes WITHOUT EXPLAINING TO US WHAT THE PROBLEM IS. This is absolutely unprofessional. Though we raised our voices and told him that this is a defective piece since we ARE FACING THIS PROBLEM SINCE DAY 1, HE JUST PASSED IT OFF SAYING THAT THERE IS NO PROBLEM THIS HAPPENS AND INFORM ME AFTER 3-4 DAYS. How can the temperature control system fail in a new fridge, the only way I see it, is that the piece is defective. How can the management be so negligent. I, the consumer is at a loss, firstly I lost financially with the food items getting spoilt and now the main part in the fridge is stuck with paper tapes and thermocol to fill in the gap. Mind you this is a brand new fridge. I am really unsatisfied with the branded LG product and moreover with your services. You cannot fool the consumer. This will continue till the time the warranty period is over and then I will again have to pay for the part or for the repair. Why do I need to face the brunt of the defective fridge after paying 25, 000/- ALREADY FOR THE FRIDGE? Either refund me the money back as I am not going to tolerate a defective piece, or kindly exchange the fridge and deliver a new piece. I want the company to look into the matter at the earliest and take the necessary action. If not I will forward this to the higher authorities. I look forward to the reply. Rgds, Mr. Francis Moraes