LG Home Appliances — No Installation after 72 hours of purchase

Address:

Bangalore, Karnataka

Hi, I bought an LG washing machine on 31st December and had placed a request for installation within 48 hours. Its 72 hours already and there is no word from anyone on when the installation will get done. I called the customer care and they claim the request has been placed and should have been processed by now. Considering it's not been done i was asked to get in touch with the LG service centre in Bangalore at the following number - [protected]. The person who recieved the call was not only rude but also hung up the call saying the request is not with them and they are not sure when will it be done. Everytime I call him he says he will call back and he never calls back with an update. I have called the LG customer care and the service centre at least 10 times over the last 2 days to understand the exact situation and I am writing this note because I am very annoyed at how LG can possibly treat its customers. Its been a harrowing experience and frankly I have no hopes that the installation will ever happen. I am shocked to see how some brands do not care about customer centricity anymore which will come back to haunt them at a later point in time LG has given a disgusting display of its so called customer centricity. I regret having bought that machine. I should have rather gone for a Samsung.