[Resolved]  LG India — fraud by franchise of lg

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

I have a lg lcd tv (42 inches) which is covered for household insurance by new india assurance coy (Sector 18 noida branch) the tv broke down in may 17. The breaking down of the lcd tv was reported to lg franchise, h-159, sector 63, noida-201301, who gave an estimate of repairs as rs 18521. The estimate of repair was forwarded to the new india assurance coy, sector 18, noida branch, through a formal letter dated 15 may 17. The insurance coy detailed mr mittal, the surveyor of the company, to deal with the case. This estimate was signed by one mr nanak chaudhary who claimed that he was the authorized signatory of lg franchise. Mr mittal arrived on intimation by me that lg franchise has given the estimate. Since mr mittal is too old to open & handle the inspection of the tv, the lg service engineer was called who opened the tv and showed mr mittal the defective components on tv. Mr mittal took photographs of the defective parts & of the tv and approved that i may proceed with the repairs of the tv. Lg franchise was there after informed & their service engineer carried out the repairs by replacing the defective parts. The lg franchise service engineer collected the repair charges of rs 22531.25 & delivered the bill signed by mr nanak chaudhary, the authorized signatory of lg franchise. Mr mittal was informed who visited my house & wanted inspection of the repaired tv in the presence of the service engineer of franchise of lg. The franchise of the lg was informed who sent the service engineer. Mr mittal inspected the repaired tv in the presence of the service engineer of lg franchise who again helped mr mittal to check the working of tv & showed him the defective parts replaced by him. Mr mittal was satisfied & collected all the papers. He however said there is no need to collect the defective parts. He did not raise any objection on any parts of repairs including the bill.

4. There after mr mittal raised certain objections on the bill which i subsequently raised with the franchise of lg. I do not know what transpired between mr mittal & the franchise of lg that they are totally silent even after collecting the full payment. As per the insurance coy, lg franchise has declined to accept that the bill given to me by service engineer as theirs. My all out efforts to contact lg franchise has failed because they are not responding. I am at a loss because insurance coy is insisting on a regular bill from lg. After fighting all fronts, i have decided to appeal to you for solving my problem. It is possible that a fraud has been created by some one at the lg franchise office & i am the victim.

5. I am a retired brigadier from army who fought two wars with pakistan & have been the director of many higher education universities/colleges in ncr delhi. I have all electronic gadgets in my house from lg & i am sure you will help me to come out of this embarrassment.

Dr (Brig) mk dewan
1219 sector 37 noida
[protected]@hotmail.com
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