[Resolved]  LG India — Led wall installation issue/ online purchase notification/ rude behaviour of customer care

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201306
Website:	WWW.LG.COM

I had purchased two led tv of lg in january 2015 from online site flipkart. This product contains 1 year warranty / free demo/ free wall installation upto one year. I took wall installation in febuary last week on one led, for 2nd led i asked lg that can i take it later???? lg replied- its free upto one year, you can take it any time during one year. Now i called them in december 1st week, i was shocked to listen that the online purchase service is chargable. I asked them how can you do it, i mean how you can change the rule for older customer. They said sir we dont know any thing, if you have any issue, mail your complaint via our site. I searched their mail id, but again shocked, there is no mail id any where, the only way to communicate is feed back or call customer care. Still i mailed my query, again shocked i mailed them on 07-12-15, i did not get any reply from there, after one week i called them, they said that mail us again. No one was taking any responsiblity, i said that i need that letter/mail/notification where you have applied this rule. Again no response, even customer care executive has promised me three times about call back. But again its lg, no call back, no sollution, no mail, no response. I have some call recording & mails..