[Resolved]  LG India Ltd — Very Poor Service given by Ratnagiri branch and didnt solve the problem

Address:

Ratnagiri, Maharashtra

My split AC model no. : lsa 5mr3t lg split ac is creating problem since 14/08/2014 and complain made as below. 1) RNA[protected]/08/2014 and LG service engineer visited and told that circuit board to be replace. Surprisingly instead of replacing i found that service engineer closed the complaint by own telling that ac is working. 2) After getting sms from LG that ac is working and complain closed i again register complain RNA[protected]/08/2014. Engineer visited and then replaced relay and capacitor instead of replacing circuit board. While testing it was found its not working same problem of AC tripping within 2 seconds he told they will send other expert service engineer to resolve the problem. 3) complain made again RNA[protected]/09/2014 as your service engineer not visited our site. 4) Complain made again RNA[protected]/2014 engineer visited and told gas to be top up. he came after 15 days for filling gas and problem didn't solved. 5) complain made again RNA[protected]/10/2014 he visited today 10/10/2014 and told circuit board to be replaced and it will take more time. He also told your voltage is high i.e. 235 VAC measured by multi-meter. I am having 2 more ac one of lg and other onida. If Voltage is the problem why other two ac are working properly. Lastly I contacted outsource and they repaired my AC in 2 days, Problem found in condenser leakage due to which gas was leaking within hours and was creating tripping problem I hate LG products from then onwards and telling all my friends to think twice thrice before procuring LG products. When i told service manager about this they told you had done yourself from outsource hence we cant do any thing. See how this people removed their hands without taking any action against service center even after wasting my more than 60 days. I am bussiness man and don't have much time to waste on consumer court for such issues. Regards A I Bhatkar