I have purchased a LG refrigerator on 13th Oct 2021 & since then i am facing issues with LG service, the demo took place after 1 month, then i had requested for some additional trays for this as well they took almost a month to arrange after lot of call & emails, the local service team does not care at all for the customers they are even not ready to share the escalation matrix as they don't want their seniors to know what kind of pathetic service they provide to customers. After lot of emails & calls i got a apology letter from LG for this delays.
Now my refregirator has stoped working i have launched a complaint dated 2nd June 2022 no. RNP[protected], after this complaint the service engineer visited us on 4th June & without any checking or any inspection he said that some part needs to be replaced this shows that its a common failure in LG products. He said he will order the parts & will replace in next 3 - 4 days after that no response from LG, when we followed up we were informed we are working on it. LG has no responsibility its duty of the customer to follow up with them as they have bought LG product. I got a link to escalate to CEO office on their website so i did escalate this issue, just received one call from HO & they said now we will followup & resolve your issue on priority, 5 days have passed after this call & till date no update nor any call from LG team, not sure what priority means for LG. The escalation no is VCP[protected], since i am frustrated with this pathetic service i had requested them to take back their product & refund me 100% amount that i paid but no response on this as well. Not able to understand how LG is managing to servive in the market with this level of service, if they know that it is going to take so long to arrange the parts they should have arranged an replacement immediately. I am no more interested in using this product & request LG to take back their non functional product & refund me 100% amount.
Thanks,
Suhas Raut Was this information helpful? | 
