[Resolved]  LG — LG LCD discontinued by company Complaint No RNA[protected]

Address:

Mumbai City, Maharashtra

We had purchased a LG LCD on 16/03/2009 Chasis no. 812LF005674 for Rs 34658.from VIJAY SALES Borivali. Lately for last 1 month we were facing a problem with the TV it would switch off on its own or suddenly the volume would be very loud. We had not expected the problem to be major as it was happening rarely. Later when it started occurring more frequently I called the customer care and lodged a complaint for the engineer to visit. He later informed the Motherboard had to be replaced with the cost for which we agreed. next day he came and changed the motherboard but still the problem was not resolved, so he again replaced the old motherboard and said will let us know later if it can be repaired. Today i got a call from the [protected] stating that the part is not available and the TV can not be repaired.and it wont be considered for revaluation as it is over 5 yrs. I later spoke to the Area Service Manager Mr. Vaibhav Vartak who also told the same reason and was also very least interested in answering my query he just had 1 reply for all my queries " the TV is more than 5 yrs and he cant do anything. " Now my concern is if the company has stopped making the Model why is the customer made to suffer. I anyways have to purchase a new TV but the company is not even thinking to consider any revaluation. Its as though my existing Rs. 34658 worth LCD is equal to any "bangar" at home with no value at all. The amount may be very small for a company like LG but for us it does make a difference. Why should I as a customer bear the additional cost of purchasing a new TV without the company even thinking to consider of any revaluation. While purchasing the product we had chosen LG because of the Brand name, reliability and durability. Now we feel cheated and helpless. From a brand like LG the LCD works only for 5 yrs, Had I known this earlier I would have brought cheaper set so that I wouldn't feel the pain after 5 yrs.