[Resolved]  LG — Poor product quality and equally bad service

Address:

Howrah, West Bengal

had bought a refrigerator model number is GL-338VSX5 on August 2011.Last month in the month of January 2014 Suddenly the fridge cooling unit stopped working.On 27th of January i had raised a service request RNA[protected] and on 29th January the technician from the service center identified that the compressor is not working.Since it was within the warranty period it was being replaced.However after he finished his job i found that the display panel was showing 'd' instead of displaying the temp.When asked the technician mentioned that the fridge has just started working so it should display the temp once it is up and running.So based on the confirmation i signed the log sheet that the request was resolved.
However the panel continued displaying "d" instead of the temperature and on February 14th the fridge once again stopped cooling.I raised a new service request RNA[protected].Now the technician came back saying that there is no issues with compressor but the defrosting sensor is not working.They worked on it for a couple of days and then finally identified that during wrong wiring during the compressor installation the PCV unit was short circuited and has blown away.
According to the LG service center there are no available parts for the PCV unit and hence the only way out is to refunding depreciated amount of the product cost (in this case 55%).I have also been suggested there are no other policies in such a scenario.
My whole point if it is the technician's fault why should i as a consumer suffer such harassement.This is just a 2 and half years old fridge and i am being forced to shell money out of my pocket to once again buy a new product because of no apparent fault of mine.Isnt LG has a company is liable to ensure that they have trained professionals or replace the similar model refrigerator

I had a perfectly working Whirlpool refrigerator which i had been using for 7 years and one day with excellent feedback from the store where i buy appliances took the worst decision of my life of buying an LG refrigerator.(I have also bought an automatic washing machine and a high end microwave oven from LG ).
Rather than spending money in marketing and pushing your products through dealers you should concentrate on product quality control and trained professionals.