LIC Housing Finance Limited — Regarding return of documents after loan settlement

Address:

LICHFL Lucknow opposite SAHARA GANJ MALL

My father (Applicant)/Mother (Co-applicant) took a loan from LICHFL Lucknow. Recently my father expired due to COVID pandemic. So I settled my father's loan through cheques. My mother was given a date to collect our house documents. When we reached they said they don't have our house documents right now. They noted my loan number and they provided a phone number to enquire about when our house documents will be available, but I recieve no response. I have visited 4 times with my mother, they said we don't know when your documents will be available. Furthermore after 4 visits they said that to collect documents all the legal heirs of the family must be present. My sister lives abroad how she can come just to collect documents in pandemic time. My mother is co-applicant they are denying to give documents to my mother. My mother is heart patient and she is worry about house papers. We are feeling harassed. Please help us in these tough times.
My LICHFL loan number is[protected]