LIC Housing Finance Ltd — high rate of interest being charged by lichfl

Address:

700102

Hi Team,
I have my home loan in LICHFL from 2016. It was fixed at 9.6% for two years. Now this has been converted to floating at 11.25 % while current market rate is less that 8.5%. When I called LICHFL at address VIP Road, Koyla Vihar, Mondalganthi, Near Haldiram, Kolkata, West Bengal 700052, India, they asked me to pay Rs 11, 800 to lower interest rate to 9%. LICHFL is cheating its existing customers. They are ready to give 8.35% rate to new customer but not to existing customer. I would like to complain against LICHFL for this cheating. Why should I pay for decreasing my ROI ? Whats the guarantee that they won't ask for money in future ?
Please help regarding this.
Loan Ac:[protected]
Mob No: [protected]

Thanks,
Deepak