Lic — Refund of lic premium paid

Address:	Mumbai City, Maharashtra
Website:	licindia.co.in

I am holding lic policy number[protected]. I have taken this policy in 2005 and paying premium on regular basis without any delay. This year (2016) i paid the premium amount of 17795 twice with credit card once and from savings account as well with smart pay option available in hdfc bank. Then immediately i sent an email to pcmc. [protected]@licindia.Co.In for the refund. They responded after 1 week saying that my amount is refunded to bill desk and it takes 8 to 10 working days to complete the process. If the amount is not credited within that limit they told me to check with banker. But bank is asking for transaction details and reference numbers. I sent an email to pcmc again asking for those details and no response from them since 2 weeks.
Policy number :[protected]
Policy holder name:- sasikala