Lichfl, Bhopal — denying to reduce interest rate siting some system problem, charging 12% floating

Address:

Bhopal, Madhya Pradesh

I am the existing client of LIC housing finance company limited. My loan account no is[protected], total loan sanctioned is 12.00 Lac and total disburse amount till date is 10.0 Lac Total o/s as of today is 5.3 Lac. Rate of interest on this disburse amount is: for first 3 years 10.7 fixed and then current floating rate. My fixed interest rate period ended on 01 Feb 2015. Sir, from 01 Feb 2015 interest rate on my loan is 12% which is very high compare to other home loan lenders. In this regards i enquired at LICHFL, Bhopal Govindpura Branch, they suggested me to write a request letter and provide a cheque amounting 1% of outstanding loan amount + service tax, so that we can reduce your interest rate from 12% to 10.9%. Sir, on 09/03/2015 I send a request letter and cheque for the same. After some days I again enquire about the reschedulement of loan interest rate, Mr. Abhinav, Assistant Manager (Recovery), Bhopal B.O. told me, “ sir, I got your request, we will process it.” After some days I again phoned to him he told “sir our system is showing some problem in your case so I have to write/fax it to Mumbai office for some sort of solution and we are busy in March closing so I will take your case after March closing” Again on 7 April 2015 I called to him, he told “sir Kuch problem aa rahi hai mein dhekta hu” Again on 10 April 2015 I called to him, He told “sir, we are sorry to inform you had make payment of some EMI after your due date, so our system is not accepting our request.” I informed him that, I never made any payment late, instead I submitted post dated chq.’s in lot to your office well in advance. It is LICHFL how submitted the cheque to bank between 13-18th of every month. You can check my loan repayment schedule, where you will find all the details, it is whose fault? Sir I have opted payment through cheque for my home loan account and always submitted post dated cheque’s to LICHFL office well in advance always. I never made any payments late and no single EMI bounced till now, also I am paying extra amount along with calculated EMI every month since beginning of the loan. I also made prepayment of 2.8 L in this loan account so there is no matter of delayed payment of EMI from my side. It is LICHFL who submit EMI chq.’s always after scheduled date (pl. check my loan ledger). Sir, I humbly request you to look into the matter. Looking in anticipation at you, please do the needful ASAP, as I am losing my hard earned money for no cause. Thanking you With regards Manish Kumar Patidar Loan account No:[protected] Mobile no : [protected]