Lido Learning (Quality Tutorials Private Limited) — Refund request for online classes

Address:

304 Rohit House

Dear Sir,
I have enrolled my son "Aditya" with Lido Learning using my mobile 9958**5931 and paid total amount in advance for 12 months for total 70 classes (coding) there was cancellation policy with refund, if we discontinue. without classes completed except of only 3, portal showing continue deduction of number of classes. Currently showing total 54 left, . As my son and we are not happy with teaching and we have conveyed to discontinue her classes from immediate effect on [protected]@lidolearning.com because no another option was working. It has been almost 45 now and we are yet to get our refund.
Before my notification to discontinue the classed, after a week, no one from Institute was picking up my call and getting only one reply from Customer Care mail id "Dear Parent,
We apologize for any inconvenience you may have experienced in the last few weeks. We are facing a minor setback and are working to resolve it at the earliest.
Your refund request has been accepted and we are working on to process the same at the earliest. To know about the status of your refund request please write to [protected]@lidolearning.com.
We truly value having you as a customer and hope you will accept our sincere apology for the inconvenience caused." I got phone no. of one of Management team members of Lido Learning[protected]Miss Rashi). I have requested her to intervene, but, only got reply that someone from her team will come back to us. Still no one came back to me and even no refund process is initiated by them.

I have serious complain for Lido Learning and cautioning all the parents to make sure to pay only after you have positive experience with their online classes. My personal experience is not that good. These people will call you multiple times at the time of enrolment and arrange demo classes with good tutors. After enrolling and making payment, this may not be true. Secondly, after I discontinue the classes, none of them have picked up my calls or responded my calls, which is very unprofessional approach of Lido Learning.

I hope, with this complain, I expect my refund soon and other people will not experience such bad experience...

Thanks & Regards,
Arjun