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Life Insurance Corporation of India [LIC] Complaints & Reviews

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Updated: Jun 18, 2026
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Life Insurance Corporation of India [LIC] reviews & complaints page 103

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S
siddheswarpathak
from Brahmapur, Odisha
Jan 12, 2018
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Respected sir, i had claimed a hospitalization medical claim bill of my wife against the lic's jeevan arogya policy, policy no.[protected]. I had submitted all the required documents at the office of the branch manager lici branch, bongaigaon, assam, through the authorized agent in the month of september 2017. But till today, i have not received any response from the concern authority. As per the terms of the health insurance scheme, all conditions are fulfilled any documents submitted accordingly.
Now, i request to take action for quick disposal of the bill.
From s pathak, guwahati-781040.
Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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    Gaurav Beri
    Jan 12, 2018
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    I have opted lic policies and registered in lic portal. I am trying to login my account now but i am unable to login through lic new login portal. It is saying that please use old portal login details first time here but after filling the details, it is showing no registered user.
    It is very frustrating and inconvenient. I need premium paid certificate for this year tax benefit but not able to get the same due to this. Since i am abroad, i am not able to contact also. I send several e-mails to lic support team but no reply from their side.

    I don't know what to do now. Please help me resolving this issue.

    Regards
    Gaurav kumar beri
    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
    Hi,

    I am unable to pay my Lic online[protected]
    I have paid online till now not sure what is the issue. Please assist

    Regards,
    Preetam
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      R
      Ravi Hallur
      from Bengaluru, Karnataka
      Jan 11, 2018
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      Address: Bangalore, Karnataka, 560041

      I am registered customer of lic, and was paying my multiple policy premiums through the portal. Recently they upgraded to new portal. Today when i tried to login it says there is no user id registered in the portal. I tried through forget password option also but in vain.

      When tried to pay directly without going to "registered user" again telling that policy and other details not matching.

      What for these people are for? Nowadays every body is paying online. It is a shame on lic for not making their online portal customer friendly. They are making the online payment cumbersome. They are linking every thing to the payments page (Policy no, date of birth, mobile no etc) and if anything mismatches payment cannot be done.

      Why they want to verify all data, afterall they want money for the policy number, that is the only key data required. Let them check other private companies online premium collection
      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
      Lic new portal is dificult. i am currently a nri and i want to pay my premium. it is sending one time passwrod to my old mobile number which doest not exists.

      secondly i cant add my family policeis on same email id .

      i am not able to find old portal... old portal was more easy..

      this new portal waste my 1 hour and gave me a headche.
      Not able to pay premium of my jeevan sneha policy. Login error
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        B
        BIjay Dey
        from Guwahati, Assam
        Jan 11, 2018
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        I am registered customer of lic and was paying my multiple policy premiums through the portal from old customer login unable to login to new portal. Today when i tried to login it says there is no user id registered in the portal. I tried through forget password option also but in vain. Is there any link for old customer login

        But without addhar card no. I am unable to register in new portal.in assam addhar card issue is not completed. Please sagest me how i pay on line my lic premium.
        Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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          A
          ashish5610
          from Bengaluru, Karnataka
          Jan 11, 2018
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          Address: 411027

          I have registered my insurance policy on lic customer portal and trying to link the policy with the employer cognizant technology solutions for tax benefits. After submitting the details on the link https://customer.onlinelic.in/LIC_Corporate.html, i'm getting the below error message :

          It seems that you have not yet registered yourself in our customer portal.

          Kindly click here www.licindia.in to create portal-id.
          Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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            B
            badelal verma
            from Allahabad, Uttar Pradesh
            Jan 11, 2018
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            Address: Allahabad, Uttar Pradesh, 211011
            Website: lic ombudsman

            I bade lal verma having policy[protected].in alld shiv char an lal road branch in 99, but the last fup is done in jan 2011. After that i had deposit next premium on 22/ jan/2012 and the maturity is also over in 2014 and got it. What about my extra premium done in jan 2012. So, please refund my last premium with an interest. And i had already complaints on lic ombudsman
            Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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              H
              Harshsury
              from Mumbai, Maharashtra
              Jan 10, 2018
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              Due to recent update of lic portal, my gender is default set to male and i am not able to update it to add new policies to my account. As per faqs under help option, i dropped 10+ emails mentioning my concern to "[protected]@licindia.com" but not received any reply yet. I really need lic to take this matter seriously and solve this issue asap as its blocking my processing for other documents where i need to submit lic premium slips. Also lic should provide proper support email for communication who will actually revert to customer complains.
              Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                E
                Edukondalu Konakanchi
                Jan 10, 2018
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                Address: 523327

                Hi,

                Lic customer portal is the worst online services, i have ever come across... Most of the time i try to login into their portal it will give away some network error... Unable to connect network please try again later... I always have to try 3 to 4 days to check if i am able to connect to their network...

                Lic should look into make it online services better asap, as every business is going online and if this kind of online services from lic they surely need to pay a price... I would rather not think to get any more policy from lic
                Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                  D
                  Dharshana16
                  Jan 10, 2018
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                  Address: Chennai, Tamil Nadu, 600097
                  Website: ebiz.licindia.in/D2CPM/#Login

                  I have 2 lic policies. Before the lic portal was migrated to new portal, i would see both my policies.

                  However now when i login onto new portal with my user name i can see only one policy. When i try to add the other policy manually it is saying gender does not match. I am surprised by such error related to gender.

                  This is really frustrating to me. Even i called the customer care many times, they are not attending the call.
                  Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                    J
                    Just JAI
                    from Hoshiarpur, Punjab
                    Jan 10, 2018
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                    Address: 174029

                    I had taken 25k per year policy and i never told to agent that please input my funds in bond and also submitted request to change fund request so that my funds can increase as market growing my value is just 49 instead of 50k deposited also my request not processed by agent/ bilaspur himachal pradesh office. I had not paid 3rd premium because of poor service. Still 10 days left of grace period to fill premium pls process my request with humble request otherwise close it and refund my money. Why to waste with you. Policy no and details are in attachment. My contact is [protected]/[protected]
                    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                      P
                      Punkha70039
                      from Guwahati, Assam
                      Jan 9, 2018
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                      Address: Bongaigaon, Assam, 783380

                      Dear sir/madam,

                      My policy details is as follows:

                      Lic policy no:[protected]

                      I have lost my lic premium receipt for the year 2017.
                      I need to submit the premium bill slip for my tax investment proof.

                      I will be greatful to you if you could you send me the duplicate copy of bill to my mail id: [protected]@gmail.com

                      Sir, its very urgent, so please do the needful asap.
                      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                        S
                        ssoni220862
                        from Mumbai, Maharashtra
                        Jan 9, 2018
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                        Address: 400705

                        My annuity no is 37534
                        Name suresh soni
                        My annuity payment was due on september every year but for year 2017 i have not received payment
                        All mail ids and phone number mentioned in letter are not working and no one is bothered to take care of authenticity of number
                        I will complain to pm office for such fake ids and number where no response is available
                        Local customer centre are in opinion that delhi lic office is like this only
                        Who can help now?
                        Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                        Please send me password username by forget my policy no.[protected]
                        I Punam Choudhuri paid lic premium on Mogra so branch on[protected].Transan no[protected] .But my policy FUP yet not update.
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                          R
                          ratnagirikv
                          from Mumbai, Maharashtra
                          Jan 8, 2018
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                          Address: Mumbai City, Maharashtra, 400037
                          Website: LIC website

                          My lic policy matured. I had separate id for my both minor kids. I have pay the premium of both kids. Registration is new portal not accepting as minors and i have no lic policy right now. Show me solution, how can i create new portal id for my minor kids to pay lic premium. If no option, kindly intimate me and cancel the lic policies and refund me with eligible bonus and interest.
                          Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                          Policy number:[protected]
                          branch:srungavarapukota
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                            R
                            Raveendra Mungara
                            from Hyderabad, Telangana
                            Jan 8, 2018
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                            Address: Bangalore, Karnataka

                            Date;8.1.2018
                            Vakadu
                            To
                            The customer services department
                            Medi assist insurance private limited

                            Subject;- regarding non clearance of reimbursement calim with maid : [protected]

                            Resepected dear sir/madem
                            I have submitted all the original documents but still my claim is pending and the reason is being my documents are missing. I have resend the all missing documents documents with bill numbers of amount rs8268/- again through the registered post.
                            I am really harassed with this situation now. I have used my all hard earned money and now i have left with no hope. Please sir this is my humble request with folded hands to approve my claim.

                            Claim id: 94095726
                            Claim amount: rs.88882

                            Admission date: 24-feb-2017
                            Claim received date: 25-apr-2017

                            Claim type: reimbursement

                            My request is claim not approved for the full amount of 88882/-rupees, please omits the missing document (Iam already send through the registered post to your office) worth rs 8268/-
                            And clear the remain amount of[protected]= rs80614/- at least.

                            Thanking you
                            Yours sincerely
                            O. V. Ramanaiah
                            Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                            Respected Sir/ Mam

                            I want to pay my lic policy premium online but am not able to do that, and also not able to register as i am new user.
                            Respected Sir/Madam

                            I am CHITRA DEEPAK AMRUTKAR
                            BRANCH -81196K DHULE(2)

                            I have lost my password. I requesting to you please send a recover link for password if possible or please set a new password and give information about it to me.
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                              B
                              BARUN KUMAR GHOSH
                              from Roha, Gujarat
                              Jan 8, 2018
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                              Address: 831011

                              It has been paid premium twice on my policy no.[protected], on dated 05/01/2018, amt rs 5999 (Two time dr). According to my bank statement.
                              Kindly check the account and return rs 5999 to my icici bank account[protected], ifsc code icic0006259

                              Transactions list - barun kumar ghosh[protected]
                              Displaying 1 - 6 of 6 results
                              S no. Value date transaction date cheque number transaction remarks withdrawal amount (Inr) deposit amount (Inr) balance (Inr)
                              1 05/01/2018 05/01/2018 decs/sbi loan racpc-mdsp/[protected]
                              6 6, 539.00 72, 494.09
                              2 05/01/2018 05/01/2018 atm/cash wdl/05-01-18/0 20, 000.00 52, 494.09
                              3 05/01/2018 05/01/2018 bil/[protected]/lic premium/lic_li
                              Ci5941794 5, 880.00 46, 614.09
                              4 05/01/2018 05/01/2018 bil/[protected]/lic premium/lic_li
                              Ci5941856 5, 999.00 40, 615.09
                              5 05/01/2018 05/01/2018 bil/[protected]/lic/lic_lici594187
                              1 5, 999.00 34, 616.09
                              6 08/01/2018 08/01/2018 decs/lic housing finance/[protected]
                              790 18, 236.00 16, 380.09
                              Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                              Since I changed my residence from Chennai to Salem, I want to get it change of address in my policy and communication address.Kindly advise me the procedure for the same.
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                                P
                                Pranab Pal
                                from Chandigarh, Chandigarh
                                Jan 7, 2018
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                                Address: Nadia, West Bengal

                                Date of birth in policy no[protected] will be 20/01/1992 instead of 20/11/1992. Name - pramita pal. Dob in aadhar no[protected] is 20/01/1992 and dob in pan no bzhpp1405k is 20/01/1992. Dob in lic policies bearing nos[protected],[protected], of pramita pal is 20/01/1992. All are same except policy no.[protected]. Father name of pramita pal is pranab pal.
                                Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                                Sir, I (karuna patel) have paid lic premium for policy no[protected] dated 21.12.2017 rs. 1907/- through www.Licindia.com, but i do not recived any recipt till date and time. Rs 1907/- debited from my account on same time. Pl do the needful.
                                Please send receipt of premium payment for last year paid in Jan 2017.
                                Policy no is[protected]. Another one problem is, I couldn't make payment
                                online showing invalid policy number.
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                                  R
                                  Rupesh1976
                                  from Imphal, Manipur
                                  Jan 7, 2018
                                  Resolved
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                                  Resolved

                                  Address: 842002

                                  Dear sir,

                                  Sub - update profile dob enrollment of policy.

                                  Please allow to me change the wrong date of birth 22/11/1976, but my original date of birth is 22/04/1976 and my policy no is[protected] and date 28/09/1999

                                  My pancard no-axypk5226f
                                  My aadhar no[protected]
                                  My identity card no-wgl3392817
                                  I can't change dob in profile request to correct dob to enrollment my policy to make the online payment and policies tracking in future.
                                  Regards
                                  Rupesh kumar
                                  Mobile no [protected]
                                  Jan 13, 2018
                                  Complaint marked as Resolved 
                                  Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                                  Policy number[protected]
                                  Name - Pooja kashyap
                                  Last year on January 2017 I have make a payment of this policy number. .
                                  But I haven't received the payment slip till now. .
                                  Will you please provide me the payment slip of this policy number
                                  Or send the slip on this email id Ajay.[protected]@gmail.com
                                  My id is [protected]@gmail.com.
                                  Thid is not login in new portel.please help me
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                                    S
                                    sdshol
                                    Jan 6, 2018
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                                    Address: Kollam, Kerala, 691302
                                    Website: LIC of India

                                    Sir,
                                    I paid premium through 'sbi online' on 07.01.2018
                                    Policy no.[protected] amount rs. 41875 dt 07.01.2018 through sb i net banking. Ref no. Lsbi[protected]igacrgwyj9
                                    Please guide me as to how can i get my receipt. Else please arrange to credit the amount back to my account so that i can make a repayment.
                                    But of lic has already received the payment please send me the on line receipt.
                                    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                                      S
                                      Santhanamahalingam Arunagiri
                                      from Chidambaram, Tamil Nadu
                                      Jan 6, 2018
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                                      Address: 626126

                                      Dear sir/madam,

                                      Name:- a. Santhanamahalingam
                                      Policy number:[protected]

                                      I would like to add/view and pay premium through online for all my policies. I am trying to login with my user id and old password, lic portal does not allow me to login and saying user id or password is incorrect. I tried to reset my passport using forgot password but i am not receiving otp to my registered mobile or registered email address. Please help me to reset my password.

                                      Regards,
                                      A. Santhanamahalingam
                                      M:- +91 [protected]
                                      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                                        J
                                        Jyotishkotak Lic Adviser
                                        from Gondal, Gujarat
                                        Jan 5, 2018
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                                        Address: Rajkot, Gujarat

                                        Dt.30/12/2017

                                        From:
                                        Jyotish babulal kotak
                                        “sagar “
                                        Marwadimill compound
                                        22/15, bhojrajpara
                                        Gondal -360311
                                        Mob no.[protected]
                                        Email: [protected]@gmail.com

                                        To,
                                        The manager claim,
                                        Lic of india rajkot division,
                                        Through gondal branch.

                                        Respected sir,
                                        Sub: claim under policy no.[protected] of my mother late smt. Ramaben babulal kotak, jeevan axay table no.189
                                        =

                                        With reference to above subject my mother late smt. Ramaben babulal lotak has invested rs.600000+9000 service tax under jeevan axay policy table no.189 on 15/09/2016. She has opted pension option f life time annuity with return of purchase price annuity mode is - yearly.
                                        Unfortunately my mother expired on 19/08/2017. The period of investment is 11 month & 5 days. I registered death claim with gondal branch office. Gondal branch office paid me only principal amount rs.600000/- without any pension/ interest for the gap period between doc and date of death i. E, 11 months & 5 days.
                                        I approached claim department, the claim department reply me nothing is payable to you above principle amount for the gap period of 11 months & 5 days as per policy condition.
                                        Similarly my mother invested rs.639610/under varisth bima pension yojna table no.828/00 (01) bearing policy no.[protected] doc 20/05/2015 of annuity option is yearly. Under this policy i have received principle amount rs.639610+rs.13000 as pension/interest of gap period (Doc & date of death)
                                        I hereby request you kindly take up my above case and think over it and pay interest/pension for the gap period (Doc & date of death) 11month & 5 days as earliest possible
                                        My entire family including my self is having full trust with lic. Our entire family is having major investments with lic
                                        My family & relatives also shocked to knowing that nothing is payable for the gap period of 11 month 5 days is injustice to me
                                        I hereby request you kindly be examine my genuine request and if there is any provision for nothing is payable kindly make modification in policy condition for the public interest and maintain faith, goodwill and trust at the society with life insurance corporation of india.

                                        Sorry for inconvenience

                                        Yours faithfully

                                        J b kotak
                                        Nominee
                                        Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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