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Life Insurance Corporation of India [LIC] Complaints & Reviews

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Updated: Mar 24, 2026
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Life Insurance Corporation of India [LIC] reviews & complaints page 99

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B
badelal verma
from Allahabad, Uttar Pradesh
Jan 11, 2018
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Address: Allahabad, Uttar Pradesh, 211011
Website: lic ombudsman

I bade lal verma having policy[protected].in alld shiv char an lal road branch in 99, but the last fup is done in jan 2011. After that i had deposit next premium on 22/ jan/2012 and the maturity is also over in 2014 and got it. What about my extra premium done in jan 2012. So, please refund my last premium with an interest. And i had already complaints on lic ombudsman
Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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    B
    Barathram Narasimhan
    from Chennai, Tamil Nadu
    Jan 11, 2018
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    new portal login issues

    Address: Chennai, Tamil Nadu
    Website: LIC PORTAL

    Having login issues once lic migrated to new portal, but sometime back they had the old portal also accessible so kept paying and downloading receipts but now unable to login in the new portal and no response from the portal generic mailboxes. My credentials gets authenticated but finally o get a message that my mobile number is linked with another account which is not possible as i was able to access the same profile when the old customer...
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    H
    Harshsury
    from Mumbai, Maharashtra
    Jan 10, 2018
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    Due to recent update of lic portal, my gender is default set to male and i am not able to update it to add new policies to my account. As per faqs under help option, i dropped 10+ emails mentioning my concern to "[protected]@licindia.com" but not received any reply yet. I really need lic to take this matter seriously and solve this issue asap as its blocking my processing for other documents where i need to submit lic premium slips. Also lic should provide proper support email for communication who will actually revert to customer complains.
    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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      E
      Edukondalu Konakanchi
      Jan 10, 2018
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      Address: 523327

      Hi,

      Lic customer portal is the worst online services, i have ever come across... Most of the time i try to login into their portal it will give away some network error... Unable to connect network please try again later... I always have to try 3 to 4 days to check if i am able to connect to their network...

      Lic should look into make it online services better asap, as every business is going online and if this kind of online services from lic they surely need to pay a price... I would rather not think to get any more policy from lic
      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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        D
        Dharshana16
        Jan 10, 2018
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        Address: Chennai, Tamil Nadu, 600097
        Website: ebiz.licindia.in/D2CPM/#Login

        I have 2 lic policies. Before the lic portal was migrated to new portal, i would see both my policies.

        However now when i login onto new portal with my user name i can see only one policy. When i try to add the other policy manually it is saying gender does not match. I am surprised by such error related to gender.

        This is really frustrating to me. Even i called the customer care many times, they are not attending the call.
        Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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          J
          Just JAI
          from Hoshiarpur, Punjab
          Jan 10, 2018
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          Address: 174029

          I had taken 25k per year policy and i never told to agent that please input my funds in bond and also submitted request to change fund request so that my funds can increase as market growing my value is just 49 instead of 50k deposited also my request not processed by agent/ bilaspur himachal pradesh office. I had not paid 3rd premium because of poor service. Still 10 days left of grace period to fill premium pls process my request with humble request otherwise close it and refund my money. Why to waste with you. Policy no and details are in attachment. My contact is [protected]/[protected]
          Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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            P
            Punkha70039
            from Guwahati, Assam
            Jan 9, 2018
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            Address: Bongaigaon, Assam, 783380

            Dear sir/madam,

            My policy details is as follows:

            Lic policy no:[protected]

            I have lost my lic premium receipt for the year 2017.
            I need to submit the premium bill slip for my tax investment proof.

            I will be greatful to you if you could you send me the duplicate copy of bill to my mail id: [protected]@gmail.com

            Sir, its very urgent, so please do the needful asap.
            Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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              S
              ssoni220862
              from Mumbai, Maharashtra
              Jan 9, 2018
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              Address: 400705

              My annuity no is 37534
              Name suresh soni
              My annuity payment was due on september every year but for year 2017 i have not received payment
              All mail ids and phone number mentioned in letter are not working and no one is bothered to take care of authenticity of number
              I will complain to pm office for such fake ids and number where no response is available
              Local customer centre are in opinion that delhi lic office is like this only
              Who can help now?
              Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
              Please send me password username by forget my policy no.[protected]
              I Punam Choudhuri paid lic premium on Mogra so branch on[protected].Transan no[protected] .But my policy FUP yet not update.
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                R
                ratnagirikv
                from Mumbai, Maharashtra
                Jan 8, 2018
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                Address: Mumbai City, Maharashtra, 400037
                Website: LIC website

                My lic policy matured. I had separate id for my both minor kids. I have pay the premium of both kids. Registration is new portal not accepting as minors and i have no lic policy right now. Show me solution, how can i create new portal id for my minor kids to pay lic premium. If no option, kindly intimate me and cancel the lic policies and refund me with eligible bonus and interest.
                Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                Policy number:[protected]
                branch:srungavarapukota
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                  R
                  Raveendra Mungara
                  from Hyderabad, Telangana
                  Jan 8, 2018
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                  Address: Bangalore, Karnataka

                  Date;8.1.2018
                  Vakadu
                  To
                  The customer services department
                  Medi assist insurance private limited

                  Subject;- regarding non clearance of reimbursement calim with maid : [protected]

                  Resepected dear sir/madem
                  I have submitted all the original documents but still my claim is pending and the reason is being my documents are missing. I have resend the all missing documents documents with bill numbers of amount rs8268/- again through the registered post.
                  I am really harassed with this situation now. I have used my all hard earned money and now i have left with no hope. Please sir this is my humble request with folded hands to approve my claim.

                  Claim id: 94095726
                  Claim amount: rs.88882

                  Admission date: 24-feb-2017
                  Claim received date: 25-apr-2017

                  Claim type: reimbursement

                  My request is claim not approved for the full amount of 88882/-rupees, please omits the missing document (Iam already send through the registered post to your office) worth rs 8268/-
                  And clear the remain amount of[protected]= rs80614/- at least.

                  Thanking you
                  Yours sincerely
                  O. V. Ramanaiah
                  Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                  Respected Sir/ Mam

                  I want to pay my lic policy premium online but am not able to do that, and also not able to register as i am new user.
                  Respected Sir/Madam

                  I am CHITRA DEEPAK AMRUTKAR
                  BRANCH -81196K DHULE(2)

                  I have lost my password. I requesting to you please send a recover link for password if possible or please set a new password and give information about it to me.
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                    B
                    BARUN KUMAR GHOSH
                    from Roha, Gujarat
                    Jan 8, 2018
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                    Address: 831011

                    It has been paid premium twice on my policy no.[protected], on dated 05/01/2018, amt rs 5999 (Two time dr). According to my bank statement.
                    Kindly check the account and return rs 5999 to my icici bank account[protected], ifsc code icic0006259

                    Transactions list - barun kumar ghosh[protected]
                    Displaying 1 - 6 of 6 results
                    S no. Value date transaction date cheque number transaction remarks withdrawal amount (Inr) deposit amount (Inr) balance (Inr)
                    1 05/01/2018 05/01/2018 decs/sbi loan racpc-mdsp/[protected]
                    6 6, 539.00 72, 494.09
                    2 05/01/2018 05/01/2018 atm/cash wdl/05-01-18/0 20, 000.00 52, 494.09
                    3 05/01/2018 05/01/2018 bil/[protected]/lic premium/lic_li
                    Ci5941794 5, 880.00 46, 614.09
                    4 05/01/2018 05/01/2018 bil/[protected]/lic premium/lic_li
                    Ci5941856 5, 999.00 40, 615.09
                    5 05/01/2018 05/01/2018 bil/[protected]/lic/lic_lici594187
                    1 5, 999.00 34, 616.09
                    6 08/01/2018 08/01/2018 decs/lic housing finance/[protected]
                    790 18, 236.00 16, 380.09
                    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                    Since I changed my residence from Chennai to Salem, I want to get it change of address in my policy and communication address.Kindly advise me the procedure for the same.
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                      P
                      Pranab Pal
                      from Chandigarh, Chandigarh
                      Jan 7, 2018
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                      Address: Nadia, West Bengal

                      Date of birth in policy no[protected] will be 20/01/1992 instead of 20/11/1992. Name - pramita pal. Dob in aadhar no[protected] is 20/01/1992 and dob in pan no bzhpp1405k is 20/01/1992. Dob in lic policies bearing nos[protected],[protected], of pramita pal is 20/01/1992. All are same except policy no.[protected]. Father name of pramita pal is pranab pal.
                      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                      Sir, I (karuna patel) have paid lic premium for policy no[protected] dated 21.12.2017 rs. 1907/- through www.Licindia.com, but i do not recived any recipt till date and time. Rs 1907/- debited from my account on same time. Pl do the needful.
                      Please send receipt of premium payment for last year paid in Jan 2017.
                      Policy no is[protected]. Another one problem is, I couldn't make payment
                      online showing invalid policy number.
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                        R
                        Rupesh1976
                        from Imphal, Manipur
                        Jan 7, 2018
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                        Resolved

                        Address: 842002

                        Dear sir,

                        Sub - update profile dob enrollment of policy.

                        Please allow to me change the wrong date of birth 22/11/1976, but my original date of birth is 22/04/1976 and my policy no is[protected] and date 28/09/1999

                        My pancard no-axypk5226f
                        My aadhar no[protected]
                        My identity card no-wgl3392817
                        I can't change dob in profile request to correct dob to enrollment my policy to make the online payment and policies tracking in future.
                        Regards
                        Rupesh kumar
                        Mobile no [protected]
                        Jan 13, 2018
                        Complaint marked as Resolved 
                        Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                        Policy number[protected]
                        Name - Pooja kashyap
                        Last year on January 2017 I have make a payment of this policy number. .
                        But I haven't received the payment slip till now. .
                        Will you please provide me the payment slip of this policy number
                        Or send the slip on this email id Ajay.[protected]@gmail.com
                        My id is [protected]@gmail.com.
                        Thid is not login in new portel.please help me
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                          S
                          sdshol
                          Jan 6, 2018
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                          Address: Kollam, Kerala, 691302
                          Website: LIC of India

                          Sir,
                          I paid premium through 'sbi online' on 07.01.2018
                          Policy no.[protected] amount rs. 41875 dt 07.01.2018 through sb i net banking. Ref no. Lsbi[protected]igacrgwyj9
                          Please guide me as to how can i get my receipt. Else please arrange to credit the amount back to my account so that i can make a repayment.
                          But of lic has already received the payment please send me the on line receipt.
                          Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                            S
                            Santhanamahalingam Arunagiri
                            from Chidambaram, Tamil Nadu
                            Jan 6, 2018
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                            Address: 626126

                            Dear sir/madam,

                            Name:- a. Santhanamahalingam
                            Policy number:[protected]

                            I would like to add/view and pay premium through online for all my policies. I am trying to login with my user id and old password, lic portal does not allow me to login and saying user id or password is incorrect. I tried to reset my passport using forgot password but i am not receiving otp to my registered mobile or registered email address. Please help me to reset my password.

                            Regards,
                            A. Santhanamahalingam
                            M:- +91 [protected]
                            Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                              J
                              Jyotishkotak Lic Adviser
                              from Gondal, Gujarat
                              Jan 5, 2018
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                              Address: Rajkot, Gujarat

                              Dt.30/12/2017

                              From:
                              Jyotish babulal kotak
                              “sagar “
                              Marwadimill compound
                              22/15, bhojrajpara
                              Gondal -360311
                              Mob no.[protected]
                              Email: [protected]@gmail.com

                              To,
                              The manager claim,
                              Lic of india rajkot division,
                              Through gondal branch.

                              Respected sir,
                              Sub: claim under policy no.[protected] of my mother late smt. Ramaben babulal kotak, jeevan axay table no.189
                              =

                              With reference to above subject my mother late smt. Ramaben babulal lotak has invested rs.600000+9000 service tax under jeevan axay policy table no.189 on 15/09/2016. She has opted pension option f life time annuity with return of purchase price annuity mode is - yearly.
                              Unfortunately my mother expired on 19/08/2017. The period of investment is 11 month & 5 days. I registered death claim with gondal branch office. Gondal branch office paid me only principal amount rs.600000/- without any pension/ interest for the gap period between doc and date of death i. E, 11 months & 5 days.
                              I approached claim department, the claim department reply me nothing is payable to you above principle amount for the gap period of 11 months & 5 days as per policy condition.
                              Similarly my mother invested rs.639610/under varisth bima pension yojna table no.828/00 (01) bearing policy no.[protected] doc 20/05/2015 of annuity option is yearly. Under this policy i have received principle amount rs.639610+rs.13000 as pension/interest of gap period (Doc & date of death)
                              I hereby request you kindly take up my above case and think over it and pay interest/pension for the gap period (Doc & date of death) 11month & 5 days as earliest possible
                              My entire family including my self is having full trust with lic. Our entire family is having major investments with lic
                              My family & relatives also shocked to knowing that nothing is payable for the gap period of 11 month 5 days is injustice to me
                              I hereby request you kindly be examine my genuine request and if there is any provision for nothing is payable kindly make modification in policy condition for the public interest and maintain faith, goodwill and trust at the society with life insurance corporation of india.

                              Sorry for inconvenience

                              Yours faithfully

                              J b kotak
                              Nominee
                              Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                                S
                                Shyam Shekhar
                                from Hyderabad, Telangana
                                Jan 5, 2018
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                                Address: Hyderabad, Andhra Pradesh, 500058

                                Hi team,

                                I registered my lic policy account[protected] https://ebiz.licindia.in/D2CPM/#Register and registeration was successful, next step if i try enrolled my policy under "https://customer.onlinelic.in/LIC_Corporate.html" for cognizant, it shows error that i m not a registered user

                                "it seems that you have not yet registered yourself in our customer portal.
                                Kindly click here www.licindia.in to create portal-id."

                                What to do to enroll my policy
                                Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                                  R
                                  revati ganorkar
                                  from Nagpur, Maharashtra
                                  Jan 5, 2018
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                                  Address: Nagpur, Maharashtra
                                  Website: ebiz.licindia.in

                                  Recently lic site has been migrated, in new version after login, it is showing my gender as male and name with mr.

                                  When i logged in lic new website ebiz. Licindia.in, if i am adding policy i can't to add it because my profile gender is mentioned as male.

                                  I tried updating profile from portal but it seems gender dropdown is disabled.
                                  Site is not allowing me to add any new policy due to gender mismatch.

                                  Please let me know how can i update these details.
                                  Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                                  Hi,

                                  The gender on my policy[protected] is mentioned as MALE instead of FEMALE after the new portal migration.
                                  I have tried reaching out to LIC, but no use.

                                  Please help change the gender on above policy to female

                                  Thanks
                                  Hemaletha
                                  Hi,

                                  Even the same issue happened with me. My gender showing in online portal is MALE instead of FEMALE.
                                  I tried reaching out [protected]@licindia.com but i have not yet received any response from them.

                                  Please help me to sort this issue out.

                                  Thanks,
                                  Maya
                                  My gender showing in online portal is MALE instead of FEMALE.
                                  Please help me to sort this issue out.
                                  My Gender showing in ONLINE PORTAL is MALE instead of FEMALE.
                                  Please help me this issue out

                                  Thanks,
                                  Shail
                                  The same issue in my policy also. My Gender showing in ONLINE PORTAL is MALE instead of FEMALE.
                                  But no option to edit gender details in LIC Site.

                                  Thanks,

                                  Reshma VS
                                  Same issue for me. My gender is being shown as male instead of male. I am not even able to add my husband as nominee because of this gender issue. Please do the needful.
                                  Myself suffering from same issue. I mailed many times to LIC Customer support but no response. A very very bad customer dealing. this is why no one is trusting the LIC. if an issue can't be able to resolve for such a long period then what's the use of stupid Customer support. Even I don't know whether they read this queries or not.
                                  Even i am facing the same issue. Please help
                                  HI All,

                                  Anyone got this corrected? I am also suffering from same issue. No idea how to get this corrected.
                                  Hi,

                                  The gender on my policy[protected] is mentioned as MALE instead of FEMALE after the new portal migration.
                                  I have tried reaching out to LIC, but no use.

                                  Please help change the gender on above policy to female
                                  Hi,

                                  The gender on my policy[protected] is mentioned as MALE instead of FEMALE after the new portal migration.
                                  I have tried reaching out to LIC, but no use.

                                  Please help change the gender on above policy to female
                                  Hi the gender on my policy[protected] is showing as male instead of female after the new portal migration.
                                  Please help change the gender on above policy to female .
                                  Hi LIC, My gender in the portal is showing as Male instead of female. Can you pls let me know how can i update this?
                                  Hi Team,

                                  The gender on my policy is showing as male instead of female after the new portal migration.

                                  I had sent so many mails to customer care from my registered email id that to update Gender status with policy number but still no response from LIC customer care Team.

                                  Could you take this valid request so that the online process within our family policies to make online payment process.

                                  Please help change the gender on above policy to female .

                                  Thank You!
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                                    G
                                    Gaurav Peswani
                                    from Bhopal, Madhya Pradesh
                                    Jan 5, 2018
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                                    I am registered customer of lic, and was paying my multiple policy premiums through the portal. Recently they upgraded to new portal. Today when i tried to login it says there is no user id registered in the portal. I tried through forget password option also but in vain.

                                    When tried to pay directly without going to "registered user" again telling that policy and other details not matching.
                                    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                                    Since last three days, i am facing issue with LIC login (Both New & old )sites. Please arrange to resolve the issue at the earliest.

                                    Regards,

                                    Tushar Dighe
                                    [protected]
                                    tushar.[protected]@jacobs.com
                                    I am old user of LIC having user name and password, now LIC upgraded their site and old username password does work in new system, wrote so many mails to LIC but no answer, called to customer care and no answer, even I wrote on web site also and answer comes "Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint" but no action, requesting to everybody please do not take any policy from LIC such a goof/stupid/careless insurance company..
                                    Now LIC upgraded their site and old username password does work in new system.Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint" but no action.rquesting to everybody please do not take any policy from LIC such a goof/stupid/careless insurance company.
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                                      P
                                      PRACHI KOKANE
                                      from Nashik, Maharashtra
                                      Jan 4, 2018
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                                      Address: Pune, Maharashtra

                                      Dear sir / madam
                                      I am lic customer and i forgot my username and password of my liv account.
                                      Request you to please share my payment receipt of this year 2017 as i am unable to operate my lic account. This is required on urgent basis for my tax declaration. Below are the details.
                                      Thanks in advance

                                      Policy no[protected]
                                      Email is - prachisk.[protected]@gmail.com
                                      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                                      Please give my lic egent code
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