Lifecell International Complaints & Reviews

I made worst mistake of life in storing my babies stemcells with life cell with CRM No. 92600018 and[protected]. Their accounts department is the worst along with the customer care. In Sept'2019, they raised an invoice of Rs. 2500/- as due from my end which I paid. As already have had bad experience in past, I requested for no dues, which was give by the company on Oct'2019. In 2020, they suddenly come up with 1000/- due from year 2019 and asked me to pay a penalty of Rs.5000/- for same. After that series of calls, atleast 10 people have called me, threatened me of termination of account if I dont pay up..None of them willing to listen or resolve the problem. And best part it they all are clueless about any documents sent by their company or any talks that you have had before. Will never ecommend anyone to go with them for the stemcell storage

Hi Team,

I have been enrolled in Lifecell with help of Arijit and Shouvik. They are copied in the mail.
After the initial payment(Rs 20, 990), I have chased them more than 15 times for past more than 6 month to enable my pending
pending payment(It was agreed to be EMI in credit card like the first payment). But I am sorry to say that I have got only false commitment from them regarding this.
I would also like to mention that the total amount was agreed with them was 46K, but now I am getting call from your Payment team and they are asking for amount way more than what was agreed. I requested your Payment team to discuss the matter with Arijit or Shouvik. But, the excuse from payment team was that neither Arijit nor Shouvik is picking their call. Now, the Payment team has suggested me to write up mail to the group.
I am sorry to say but I am disappointed to see the quality of service you guys are providing. If your own team members can not
communicate among yourselves how will you provide service to Customer.
Sort this out asap and prove me wrong that I have made mistake by choosing Lifecell(FYI, one of my friend was asking my suggestion about Lifecell,
unfortunately I could not provide positive feedback after all these :disappointed: ).

Note - More to mention that the first six month Axis credit card EMI was supposed to be interest free but interests was deducted, this was also a false promise by Lifecell team.

Thanks,
Kanchan and Arpita

I want billing details...

I informed to your life cell agent at time of delivery he did not came to hospital delivery happened sample not collected because of this reason I am cancel my registration they did not refund total amount in this part where you see my fault agent response is not proper.thus why sample missed why you people deduct my money I don't understand

Hi,
I am facing plan upgrade issue @Lifecell.

I am from Faridabad.In July 2020, I have taken the plan form their sales representative manoj.he offered me the plan for 75 years. plan payment break-up as mentioned below -

1- For 1st year - Rs. 21000/- needs to be paid - which I have already paid.

2- On the first birthday of a child means after 1 year completes - Rs. 30000/- for next 75 years - which I have to pay as a renewal of the membership.

But now when they contact me after one year and saying that if you want to take the plan for 75 years, you have to pay 45000.
Because you did not give the post dated cheques at that time.I explained them that I don't know anything about post dated cheques because your representative did not demand any post dated cheques from me.than how would I know about this formality.
I have the lifecell mail in which It is clearly mentioned that the plan what I take is for full 75 years.and in this mail they did not mention any Post dated cheques formality.

Now I am asking for the same offer but they completely denied that they can't gave me same offer now and then their executive is keep on arguing with me and He is also keep on denying that their database is showing a different plan for us (that I don't know from where it comes up), i.e. either I have to Pay 45000 rs for 75 years or to upgrade to 21 years plan then I have to pay Rs. 30000 today itself. I have got frustrated after raising innumerable complaints, but have not got any responsibil response from them. Let us know if you get any solution to this.this is so unprofessional

Now here the trust is broken.

Thank you.

I have my stemcell banked with them since 2007. I have been making annual payments every year.

This year renewal I wanted to pay. But I am unable to login to the site. Multiple emails to their Customer Service with no response.

Even a payment related mail, they are not responding.

I have paid my due amount by 24-Jul-2021 and i got a confirmation email with order number. i got so many calls for lifetime payment and i denied.

my account is suspended state now and i already opened ticket on 06-Aug-2021 to fix it. it's been 3 weeks since i paid my due amount and a week since i opened ticket EM[protected].

is this way lifecell works? i keep calling customercare and they say wait for 24 hours.

I am approaching my due date, I calling for my kit but my representative is not answering my call I am worried about this...

I have been trying since morning but I am unable to register or signup on the website.
After entering the OTP and password, the page doesn't go to next page.

I'm very disappointed with your service I'm really fed-up even I'm thinking it's totally wrong decisions to take your policy I wish I could choose some other policy.

1. I was talking to your executive from 14th of July regarding my payment link which I didn't received even on call also but till now I didn't received any payment link.

2. Last year I just called him and ask for payment link he asked me for one year or 21yers or life long i said I just lost my job I happy for one year wala due my financial issues. I asked him 3-4 times next year I have to pay same amount like 30k for life long he said YES 30K FOR LIFE LONG FOR NEXT YEAR HIS WAS VERY SURE AND CONFIDANT I said mail mail mai 1st birthday likha hai still HE AGAIN SAID YES IM SURE.
so I pay for 4 for one year

Now I recived I called from Aamir I don't remember he said nahi mam u have to pay whole amount that scream is only for last year.
I don't no what type of employees u keep anyways i'll pay only 30K for life long without any action or call send me link I'm really pissed off.
My CRM# :[protected]SEF411684)

Hello, This side Anu garg. I have took your lifecell for my child on but due to pandemics i am not ablw to pay the balance amount. I have paid 25000. My CRN no is[protected]
Your Executive took my baby's cord on 27/06/2019
My Registered Mobile number is [protected]
Please if possible give my amount back.. As i cant afford to continue. And everything is finished in pandemic.
Eagerly waiting for your reply. And Process my request of refunding.
Thanking you

We are very disappointed with the services of LifeCell. We registered with LifeCell on 5th April, they told us that we would get a baby Stroller and baby gift Hamper in the package. But even after lapse of more than 3 month the hamper and Stroller are still not delivered. The executives call/message you several times when they have to sell the package but when you are following up for your entitlements which are part of contract they don't reply/answer. It raises doubt about the reliability and trust on the Company as when they can't keep their promise of timely delivery of gifts, how can we trust them with safe preservation of stem cells for lifetime. So beware of such companies and its executives Emil Nelson, Ajit who do not keep commitments and are very casual and indifferent in their services.

I have to pay my due amount of 25000 of my baby..
How can I pay for it

I had registered for life cell for lifetime membership for my baby uc preservation in Feb 2021. I was promised by Life Cell Sales Executive Ram Sharma that, we will get baby stroller voucher of Luvlap brand in 45 days on email. It has been more than 4 months now and all my repeated follow ups went in vain as stroller voucher never got delivered on email. Sales person, Ram from Gwalior MP branch have made false commitment and after multiple followups his answer is always same I will update you for which till date I never got any ETA or any date as to when will I receive the stroller. Not trustworthy people. I feel cheated and worried more as I committed myself for their preservation service of these unprofessional people. I feel if they could not deliver to the commitments which they made what can I expect from them in future.

Regards
Saral Jain
Email: [protected]@gmail.com
CRM No :[protected]

Sir I ordered amchoplast at 12 June 2021 3 mg. I paid for that online today 25 days complete and I don't get the powder I ask for cancel the order one weak ago.by mail inform me to mail ms. Mahalaxmi .i did mail her bt their is no response from her.now I want to cancel the order and refund my money which is 1108.80 my mail I'd is sunil.[protected]@gmail.com plz inform as soon as possible

My delivery was planned on 18 june and i have informed both the person from whom i was dealing with and the concern sample collection incharge. Then also at the time of delivery hospital staff, my husband in fact the doctor personally called the person “ naveen” to collect the sample but still he was not on time due to which i have to take one hour extra pains just to the delay of the person.
I need a strict action against the person because i was promised by goverdharn kumar that the person will be their before the delivery.
+[protected] This is phone no of the sample collection person naveen that was irresponsible and rude to talk to.
Please update me with the status of action taken against him.
Thank you.

Dear all,

This is bring to your notice that Lifecell is one of the worst companies in terms of service and commitments. At the time of closing the deal they show a very rosy picture to clients but after sales service is very very poor and there is nobody to listen to clients.

We made plans to preserve our Stem cells with Lifecell. We have registered with Lifecell ( karimnagar and warangal circle) and made an initial payment on Date 05-May-21.

CRM# :[protected]
Plan# : LC19042D

On Thursday i.e 03-May-21 my wife got admitted to hospital with labor pains and I called the representative 7 hours before delivery time and informed to be available at Karimnagar GH hospital to collect the Stemcells. He assured that he or one of his team will be at the hospital to collect. I was calling him from time to time and updating the status but no one showed up at the hospital.

Our Baby got delivered and LifeCell employee reached the hospital half an hour after delivery. Due to his late visit he wasn't able to collect the stem cells.

We had many plans to preserve the baby stem cells but our hopes are shattered now because of negligence by LifeCell and employees.

Now when we call them they are not giving proper response and tell us that Stemcells are required to preserved for Stemcell banking.

I hope you will take my complaint seriously and take necessary actions.

Anil Kumar
Karimnagar

Lifecell employee named Venkatesh T (email - venkatesh.[protected]@lifecell.in) literally threatened my wife and misbehaved with her badly for payment. he was pretending as we owe him money or we took some loan form him and he asking back his money. i will upload full whatsapp chat and call details. he calls her 10 - 15 times a day. when i counter him that how dare he can talk like this, he suddenly removed his pic and blocked my number. i have complained regarding this to his senior floraaparna.[protected]@lifecell.in (her email), unfortunately she hardly cares. now i am gonna take strict action against him for sure.

At the time of registration & and also represent the representative was commit that total of amount paid with two part and with emi facilities, but the after first part of payment the company says that the bajaj which was first payment partner is not their partner and demand me to paid the second part of amount 35ooo/- which is paid by onetime, but in this pandemic i unable to paid the full amount with one time,

So please arrange to make my payment with emi, because i dont want to lose y baby precious cord cell .

I have registered in lifecell in October-2020 and agreement done for 75 years plan. I have given the fees of 19990 + Hospital charges as required.
I have also handed over a cheque of 30000 for plan as explained that time.
(copy of cheque is attached).
Till date my payment details & plan details are not updated in system.
please do needful.