| Address: | Mumbai City, Maharashtra, 400026 |
I had purchased this van hussain wallet from lifestyle on 7th september 2018 and started using the wallet from 10th of september. Within 4 to 5 days the wallet started wearing out badly.
The rubber molding on the edges and the center started to wear out and split opened.
I went to lifestyle on the 16th of september 2018 to show the wallet and the customer relationship manager mr. Faizal kashmiri instantly told me that the product is faulty and i can buy or choose another wallet or any other product in exchange.
I told them i do not want to buy anything else so they were giving me a credit note but when i refuse to take the credit note for the exchange of their faulty product then said to mail to [protected]@lifestylestores.com for my complain for refund in cash instead of credit note. I told them i do not get the time to come to phoenix mill lower parel to exchange the faulty product and it cost me rs 300 transport charges to come and go. They said it is their company policy to give credit note validity 3 months and beyond that they cant do anything for me. If i want i take the credit note or make a complain to [protected]@lifestylestores.com
Mr faisal pointed out on the return policy but no where it was mentioned for the rule of faulty product exchange. The photo of the exchange policy is also attached along with the wallet pictures.
My invoice number : [protected]
Date of purchase : 7 september 2018
Barcode[protected]
Mrp : 1699
Adp : 1499
I request the company to give me my cash back and also bear the cost of transport for the faulty product sold in their store.
Lifestyle is selling faulty product and selling credit notes and making money from the common consumers. Credit note facility against faulty product should be stopped in india.
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