| Website: | Lifestylestores.com |
I ordered on 11th may 2023 . Received my order in a single packet on 15th may 2023 . In that packet one wrong item was sent instead of what I order. I immediately called customer care they asked me to share images of the tag of product, product image and invoice copy. I shared it on the same day. And they said to wait for 48 hours it will get resolved. Today is 27th may 2023 they are not able to resolve it. They initiated a return request on 21st may 2023 and by 23rd may it will get picked up. Nobody came to pick it up. Again I called lifestyle on 24th May 2023 they said wait for 48 hours we will resolve it. No solution provided. No communication. I myself called on 26th May 2023 to know that status. They blamed me that i didn't pick the call of delivery boy. This made me angry . I said that nobody called me and i can give you call history also. So they initiated again the request. Now after initiating the request they say wait till 30th May. Also I got the SMS from delhivery that it will get picked up by 26th May but nobody came. I called on 27th May from my no. Nobody picked it up. I called from another no.call got picked by excutive. The lady was so unaware of what customer is going through and replied that you have missed call and bla bla. They are not allowing me to submit it to the store also. This is the second time I am been trapped by lifestyle policies and so called solution. My money is blocked. Wrong product which is of no use is lying in my cupboard. Total fraud company and customer support is pathetic. They are doing nothing. Was this information helpful? | 
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