Likizo Services — company not offering the services that I have paid for

Address:	Pune, Maharashtra, 411028
Website:	likizoservices.com

I have enrolled for a 5 year membership with Likizo services. They offer holiday tours and gym facilities along with other benefits like event passes etc.
However, they don't fulfill their promise and I have to call them, email them to provide me with gym facilities and book the holidays.
In most of the cases they haven't even replied after 20 days and whenever I call their customer care they always have an excuse and give another deadline.
They have promised 4 star, 5star hotel brands for travel/ holiday stay but the hotels they offer are average ones.
I have only been provided with 2 day holiday for my membership and for that too I had to chase them for 2 months.