[Resolved] Limeroad — order failed,but amount got deducted

[Resolved] Limeroad — order failed,but amount got deducted

H Harishma T H from Mumbai, Maharashtra

Hi team, I had an issue regarding online purchase. I had ordered a kurta from limeroad app. On doing the payment, it showed that the payment failed, but the amount got debited from my account. I had done my transaction through google pay. Now my order is not showing in my app's orders section. Kindly resolve the issue and get this amount back at the earliest. Thanks in advance Was this information helpful? No (0) Yes (0)
May 31, 2019 Complaint marked as Resolved LimeRoad customer support has been notified about the posted complaint. Verified Support Apr 28, 2019 LimeRoad Customer Care's response We are so sorry about the inconvenience. Please write us at [protected]@limeroad.com with your contact details, and we will be sure to resolve this within 24 hours. Going forward, you can raise query(s) on the LimeRoad app (go to the left sidebar, click on 'My Orders/Help' and click on 'Need Help' button against the order) - Team LimeRoad
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Comments

Aswathy S L Achukuttus

from Kotamangalam, Kerala

I order two chuditar material. but you delivered three sarees . I want to return this. and give my money. one set of churidar material and and one palazzo set is ordered but you delivered three cheep very bad cloth saree . please take necessary step to return this and give my money back

LimeRoad Customer Care's response, May 10, 2019

Verified Support

We are so sorry. Please write to us at android@limeroad.com with your Order ID so that we can immediately order a replacement with a similar product, or issue you a no-questions refund. You can also raise query(s) on the LimeRoad app (go to the left sidebar, click on 'My Orders/Help' and click on 'Need Help') - Team LimeRoad