Lister Metropolis — Absence of any response

Address:	Gandhi nagar , chennai , Adyar
Website:	www.metropolisindia.com

This is in reference to the visit at your metropolis lab located at 2 nd canal cross road, gandhi nagar, Adyar. I had taken my wife for a Truhealth Smart women check costing Rs.5, 000/- on 05/07/2021 at about 10:40 AM .
This is to bring to your notice that the visit turned out to be quite disastrous & shocking to know the lack of knowledge of the technician ( Technician name : Sasi kumar as stated by him ) taking care of the gandhi nagar, adyar branch. Initially we went to the centre and enquired about the above test where he was not able to provide the necessary information and asked for assistance over the phone several times, He then asked to pay an amount of Rs.5010/- before the test.
He then called the patient inside the sample collection room and I also assisted her . He informed us that 5 cassettes of about 50 ml of blood are needed for the above test profile and proceeded by inserting the syringe which led to oozing out of a lot of blood out of the syringe . Having failed to collect the blood he insisted on trying again and inserted the syringe in a point nearby he failed to collect this time too while putting it back inside the cap he also carelessly poked the same syringe in his fingers.
He then suggested again to use a butterfly type syringe in the same place but still he was not able to collect the blood .
Inspite of the patient informing that it was painful he continued to get the sample of blood by then the patient started feeling dizzy and when told he ignored that too.Finally failing to collect the blood sample the patient walked to the reception area and fell unconscious, the technician refused to even give a cup of water when asked however some other patient out there helped by providing their water.
From the above incidents I am terrified & shocked upon the unprofessionalism by so called one of the most reputed healthcare labs in the city.
I have called your customer care several times to complain & inform them of the above incident but failed to receive any reply .They only said they will get back but they never turned up till now.

I have not received any response till now.