Lister Metropolis — Very Lethargic and Careless in reports generation and details

Address:	Lister Metropolis Lab, Velachery Chennai
Website:	www.metropolisindia.com

Am from Velachery, Chennai and engaged Lister Metropolis Home Visit for my mom as she's suffering from RA. The customer care on the previous day assured me that the report will be available by the evening of the same day when the sample is collected, as i had the compulsion to meet the Dr with the reports the next day. Sample collection did go smooth; Thanks to Mr. Rahul, however i was informed late evening that the reports will be available only next day eve, which ruined my appointment with the Dr. It affected the course of medicines and we had to run to fetch medicines and coordinate rescheduling at the last minute.
On the top, i didn't get any mail with the report and its only Rahul who helped generate the report and shared via whatsapp. The report had all wrong information right from the name of the patient. Wonder what does Lister do to ensure Quality of Services and accuracy. If this is the case, am worried if their report can be trusted!
Pathetic to say the least.
I wish there's a good alternative for such home visits where Patients are unable to visit a lab in person.