Livspace — Fraud, loots money in smartly and does not respond.

I went to Livspace for my flat interiors. Livspace martketing guy talks very sweetly to take the order. They have told to book the modular part first by doing the booking payment and customisation part (like granite, tiles, false ceiling works, etc) they will hire 3rd party for cost optimisation. After taking the booking payment, designs started and during design stage, they changed design engineer intentionally and started telling that customisation part i need to handle and they will not take the responsibility. For modular also, they increased th price and started saying material costs are increased. When i have taken up their customer care, they are telling that there isno written agreement and hence they will not refund it. Very smart of looting individual. They took Rs. 40000 rupees from me and not refunding it.