Livspace — Refund of token money

Address:Sai Capital, 801, Senapati Bapat Rd, Sheti Mahamandal, Laxmi Society, Model Colony, Shivajinagar, Pune, Maharashtra 411016
Website:Hub.livspace.com

Livspace team asked us to pay 25k INR to commence our home interiors project. However, they failed to meet our design expectations and response was really pathetic from their end . Due to multiple designer changed, my project got delayed and output was not that we expected. So finally we decided to ask them for refund but now they say to buy anything of that budget. They have overpriced listed products and also the catalog has very limited options. Team is very stubborn arrogant and unprofessional.
Due to their lethargic startegy and planning of delivering project, my 3.5 months are wasted and now I have to bear homeloan and rent cost both. If they can't refund my money they should pay me for harassing us with multiple calls to retain us (we have already backed out once but they arranged new senior designer to deliver the project ) who eventually gave us drawings only with measurements but refused to visit the actual project site.
1.Customer harassment
2. Time wastage
3.Rent and emi burden
Why do these firms do not serve any penalty for not being customer friendly?
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Jan 09, 2023
Updated by Udarta Sinha
Project ID 1437891
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    Sai Capital, 801, Senapati Bapat Rd, Sheti Mahamandal, Laxmi Society, Model Colony, Shivajinagar, Pune, Maharashtra 411016
    India
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