Lloyd — 1.5 ton inverter AC

Address:

Joyanta Roy, Chandimandir society, P.O: Hijli cooperative, Kharagpur 721306, Dist.- Midnapur(West), West Bengal

I had raised a service complaint on 9th April 2021 for my Split Inverter 1.5 ton AC. The AC is not cooling. Reference number "[protected]". My location is Kharagpur, West Bengal. Complaint raised on behalf of Mr. Joyanta Roy, my father. ETA given to me was 24 hrs.
Its 20th April today and still the issue has not been taken care of. The technician visited and said that the PCB needs to be replaced. He took 8 days to go back with the new PCB and found that its not of the correct size. He again went back saying he will come back within 2 days with a new PCB.
Today he says he cannot do anything till he gets it delivered to his service center from Lloyds.
We have patiently waited for last 15 days and its really painful to see my 70yrs + parents suffer this way in this scorching heat.
Requesting the entire team to please be professional and show little humanity and responsibility towards their customers.