Lloyd — ac break down while servicing - lloyd ac

Uday00

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400099

Pathethic service. On 5th jan'2019 i requested service for 3 ac's at home. Below are the issues faced -

1) service guy did not bring air blower to clear the out door. Instead of that he spilled water at my place while cleaning the out door. Till date all service guy use to clean through air blower. Uneducated in terms of product knowledge

2) while we were busy clearing the spilled water, the service guys broked the ac swing at second floor. We only came to know while using it at night. The guy was so afraid of this that he left the service halfway.

3) worst part is service center is also not responsive. They say our service guy did not do it. The guy who broked my ac swing is not ready to come on conference call.

Do not go for it poor and worst after sale service.

Was this information helpful?

No (0)

Yes (0)

LLOYD customer support has been notified about the posted complaint.

Jan 07, 2019

Updated by Uday00 Also, the service guys are poor with their commnication and highly unethical.

Jan 08, 2019

Updated by Uday00 Just to keep you further posted, today the guy who broked my AC swing visited my house and was declining that he broked AC swing. Later on he confessed about the break down. Suggestion he provided is ' i will stick with adhesive' i have declined this. He has made commitment to come back after 10 days with new part to get it fixed. Lets see. I will keep everyone posted. Thanks!

Jan 16, 2019

Updated by Uday00 No resolution yet. Infact another llyod AC has also started stinking more severely when its on. You cannot use unless and untill you spray room fresheners. Customer support says this is not covered in servicing and i need to pay 1500 rs. This issue exist since past 3 months but no resolution from llyod AC. DO NOT BY THIS BRAND AC.

Feb 03, 2019

Updated by Uday00 There is no resolution and neither anyone from Llyod has contacted me. I have to keep calling and checking. They just keep telling there is no spare part available.