May 24, 2025
Updated by kavilikatta Bharath kumar As I spoken with most of the customer executives, what I got to know is they have deleted the complaint ids that are raised by me. I have sent several mails to [protected]@havells.com, grievance.[protected]@havells.com, srinivasarao.[protected]@partner.havells.com about my AC issue, the complaints have been raisen multiple times on the same issue. The only issue is water leakage from AC, same problem that is not solved for the 4th time. I have paid almost 10k+ for the installation, I have raised complaints during the warranty period, the problems comes everytime when there is rain. I have raised multiple complaints, they are not doing the work and saying it's complete, that's the reason I'm not providing the otp, when I'm not providing the otp they simply cancel the complaint. Simply blaming customer, he's not paying the money, why should I pay money for the same complaint which is coming for the 4th time? Instead of agreeing to the point that ac installation hasn't been installed properly even after the 4th time, how can that ask money from customer for their mistake? I said in the complaint multiple times, these Mokshita enterprises are not properly solving the issue, please send official technicians from your side not these 3rd party technicians they are money minded, unskilled and bring down your reputation. Why should I pay for the mistake done by your 3rd party technicians and still fail to solve the issue for the 4th time? What work ethics they have, why should customer provide OTP if the work hasn't been done properly? And who gave them the right to simply cancel the complaint so that they can skip otp verification. Are they professionals? I said while complaining many times don't just listen only to your technicians, they are just giving false information, take an acknowledgement from customer after service is done. But no calls after the service. What kind of responsibility is this? I shared the messages, job IDs sent by the havells team, videos, photos screen recordings, screenshots to the above mentioned mails. I can't change edit the things you sent from your official handles right? How can the complaint ids gone missing from your database? And how dare your senior service desk L2 grade customer care representative say that I'm lying and giving invalid or wrong job IDs? Customer care representatives Sai, Jyothi(another one not L2), Promod or Purna, Meenakshi, Bharath, Dileep etc and few other agents they say they transfer call but keep me waiting on long hold and simply cut the calls and this L2 Jyothi she said she will arrange a call back but no calls backs from either one of them, not even call backs have been arranged for name same only they we will arrange callback but no simply lying she kept me waiting for 3 hrs on call and speaking to other customers is this the work ethics what your employees follow? I have to complaint everytime and everytime new complaint.
Rewrite this complaint for lloyd company
ChatGPT said:
Certainly! Here's a professionally rewritten version of your complaint, tailored for Lloyd (a Havells brand), while retaining all the critical points and conveying your frustration clearly and firmly:
Subject: Urgent Escalation: Repeated Water Leakage Issue in AC – Unresolved Despite Multiple Complaints
Dear Lloyd Customer Care Team,
I am writing this to formally escalate my grievance regarding a persistent issue with my Lloyd AC unit, which has remained unresolved despite raising multiple complaints during the warranty period. I have sent numerous emails to [protected]@havells.com, grievance.[protected]@havells.com, and srinivasarao.[protected]@partner.havells.com, yet the situation remains unchanged.
The primary issue is water leakage from the AC, which occurs consistently whenever it rains. This same problem has now recurred four times, and each time a complaint has been raised and marked as “resolved” without actually resolving the issue. Despite paying over ₹10, 000 for installation, the root cause clearly points to improper installation.
Shockingly, it appears that some of the complaint/job IDs have been deleted from your system. I have proof in the form of emails, screenshots, videos, and screen recordings that substantiate my claims and the repeated complaints. It is unacceptable and unethical for your representatives to claim that I am providing invalid job IDs, especially when these were generated and sent by your own official system.
I have consistently stated that the technicians from Mokshita Enterprises are unskilled and unprofessional. They repeatedly fail to solve the issue and yet expect OTP confirmation for incomplete or poor service. When I refuse to share the OTP (since the issue is unresolved), they cancel the complaint without any further follow-up. This behavior is highly unethical and misleading.
Moreover, your customer care agents (including Sai, Jyothi [non-L2], Promod/Purna, Meenakshi, Bharath, Dileep, among others) have not been helpful. Calls are often placed on long holds and then disconnected, and call backs promised are never arranged. One of your L2 grade agents, Jyothi, kept me on hold for over 3 hours, claiming to arrange a callback, which never happened. Is this the level of customer service and accountability Lloyd is known for?
Key Issues:
AC water leakage issue unresolved for the 4th time.
Improper installation despite repeated complaints.
Technicians falsely marking jobs as complete.
OTP being misused to close jobs without actual resolution.
No responsibility or follow-up from your team after service.
Complaint/job IDs mysteriously missing from your records.
Customer falsely accused of lying about job IDs.
Highly unprofessional behavior from both field technicians and call center representatives.
I have repeatedly requested that official Lloyd technicians (not third-party or outsourced ones) handle my case. The third-party team is not only incompetent but damaging your company’s reputation.
I urge you to take immediate action to:
Assign a qualified Lloyd technician to properly diagnose and fix the installation issue.
Provide a clear record of all previous complaints/job IDs.
Ensure that no further payment is demanded from my end, as this issue stems from improper service under warranty.
Conduct a thorough investigation into the misconduct and misreporting by your technicians and service representatives.
Acknowledge receipt of this complaint and provide a timeline for resolution.
Please treat this matter with the urgency it deserves. I hope for a professional and timely response before I consider pursuing further action through consumer forums.
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