Lloyd — Air Conditioner incomplete service

Address:

m/s Akay Flavours and Aromatics Pvt Ltd, TadasbP.O , Byadgi , Haver8 Dist

We M/s Akay flavours & Aromatics Pvt Ltd, Tadas P.O, Byadgi, Haveri dist, Karnataka, purchased two LLoyd A/C (split TYPE)(serial nos are NAHHG02002559 & NAHHG[protected] on 28-Aug-2019
The both A/C were break downed respectively on 13/07/2020 & 12/08/2020 (in warranty period) and we registered the complaint on the same day., and the JOB IDs are[protected] &[protected].
The service man from Sri Guru Services (CS41074) visited many time but
both complaints are still not solved today 12-Oct-2020. Now it is showing " complaint is CLOSED" when tracking with the job id in the whats-app.
This service is done by Sri Guru Services (CS41074).