Lloyd Air Conditioners — Supply of defective product

Address:

682033

I bought a lloyd split type air-conditioner for Rs23000/- from M/s QRS Ltd, NH road, Ernakulam 682024 under invoice no[protected] on 01.4.2014..From the very beginning this AC was abruptly stopping showing error no E6.After persistent complaints and phone calls, the company franchise technician arrived on 04.6.2015 and took the motor for repairs.Still the error continued and at last a service technician from lloyd checked it and stated that the PCB is faulty.They arranged replacement of the PCB on 11.7.2015.
After a gap of about 1 year the same error code repeated.On my persistent calls and booking a complaint in th system of lloyd website under No LEEL[protected] on 23.8.2016 a technician arrived on 24.8.2016 stating that the motor needs replacement and took away the entire indoor unit of th AC. There is no further response yet
In the meanwhile i had sent an e-mail to email id of the GM of the company at Hyderabad pointing out my plight and requesting replacement of this AC at company cost as the original one has some inherent fault that cannot be set right.
E mail id of the GM is. alladi.[protected]@lloydmail.com
This e mail was sent on 9.9.2016 and repeated on 24.9.16.