Lloyd — Awful service experience

Address:

Signal electronics,Kadappakada,kollam 691008

I am writing to you today to explain about a bad experience I had at one of your service centres in Kollam, Kerala (signal electronics) with complaint number [protected].I have registered a service request to repair my A/C in four months back as my A/C's PCB got damaged and yet they haven't solved the issues and a month back one of your technician came with a new PCB but unfortunately the PCB they ordered of wrong which doesn't fit in my A/C and he requested the service centre to order a new one.Today[protected] called one of your service executives and asked about the order details and that said that complaint has been cancelled by your service centre on purpose without solving the issues.
It is appalling to witness the employee (signal electronics) of such a respected company behave in such a manner.I was both shocked and disappointed to have been treated in this way and believe you should be aware of your employee's actions.

I trust that this is not the right way (signal electronics via HAVELLSpvt) does business and that you will mention my concern with the service manager of signal electronics (phone:[protected]) about the incident.I am open to discussing the matter further and should hope you will respond with a solution to prevent this issue to handled through legally at the CONSUMER RIGHT COURT against your firm as customer misbehaving which I have been discussing with my attorney with further NO RESPOND to this mail.

I look forward to hearing from you.