LLOYD Complaints & Reviews

We have purchased ac in april from mayur vihar delhi dealer, got it installed by dialing to company provided numbers, two persons have come,
Taken heavy amount from us on the verge of installation and pipe cost, also taken our pipe from us in exchange of their pipe, and ac is not working since then, ac is leaking heavy water in drawing room.
We keep calling them again and again and they come, see it, but doesn't correct it.
Every time they say only that the person who has come from company is not from company actually and they will take heavy installation charges again that too after many followups, since april we have been continuosuly following them up on cals, phones
Every time service center representative comes, asks for money again and again and don't resolve the complaint.
They provide receipt and then after that they say always, u might have got it installed from somewhere else, we have not send any person for installation.
While that person has came from their company only, they all know him well. And talk to him and speak false everytime.
Company has all fraud peoples in servicing, very bad product, comany peoples, and bad service, installation etc.
They all are again and again asking for money without giving proper service, they all are frauds and thieves in company and too cheaters

Dont buy lloyd ac ls19a3gr (1.5 ton) version i was cheated by dealership

Dear sir/ madam,

This is to bring to your notice regarding my bitter experience with one of your dealer’s lloyd air-condition (mohammed madani sadhik anwar) rajahmundry, andhra pradesh, india.

I own seven lloyd air-conditions and i believe lloyd has the best service and customer satisfaction all around the world, i was the happiest customer of lloyd, both in india and uk as well. i had planned for another ac and obviously lloyd was my first option.

I had walked into your dealership on the 29th of july 2016, i was briefed by their sales executive mr. mohammed madani sadhik anwar, i had asked regarding lloyd ls19a3ob, after knowing my usage pattern he insisted me to opt for lloyd ac ls19a3gr saying that lloyd ls19a3ob is nothing when compared to lloyd ac ls19a3gr and he also bluntly promised me that will be more cooling, and less noise. so i had bought the ac lloyd ls19a3gr on the same day itself 29th of july 2016. on 30th of july 2016 the ac got delivered to my address and installed with the technicians.

To my surprise the sound i am getting is very loud, i was very much displeased and disappointed by the performance of the ac, in the matters of sound. on the same day of ac installed i spoke to the sales executive mr. mohammed madani sadhik anwar and complained regarding the sound. the sales executive mr. mohammed madani sadhik anwar stated that he will send the technician for the problem check-up, as he said the technician arrived to my address on the same day 30th of july 2016 which i raised the complaint. i was very disappointed after i met the technician he clearly stated "specifically this model lloyd ac ls19a3gr sound will come loud than other models" and he left. i am very disappointed by the way the sales executive mr. mohammed madani sadhik anwar lied and cheated by your dealership.

I was cheated by the dealership and i was very disappointed, they sold lies. all i want is the promised sound-less ac if not i want to be fixed as soon as possible.

Please resolve my issue else i will be filing a suit in the consumer forum against your company and your dealer.

Sincerely,


K. sudha

Here are my details;

Kommu sudha
Usn towers, vidya nagar,
Near water tanks,
Rajahmundry - 533105
Phone – +91-[protected]

Hello all,

I am dr. dharam singh meena would like to share this feedback about newly buy product and support you provided for services.

I recently purchase llyod split ac on recommendation of friend and due to low cost. but now i am realise this as my wrong decision.

Firstly, it is difficult for me to understand how in brand new ac, pcb and transformer became faulty in spite of having best and good electric support and backup.

Secondly, in spite of registering complaint with complaintid is: leel[protected],. i am not getting any solution since 23rd of july, its almost 7 days. today i received call from your third party engineering support provider that this two parts are not available. tell me what should i do in this case, whose mistake is this. might be it's my mistake that i purchased your product.

Another interesting thing, no one bother to attend my calls except your customer support number even your area service head and secondary party mr umesh and his team of brt enterprises.

I need solution of my complain to get resolve upto sunday in any case, other wise i would like to raise this in consumer forum. if you this spare parts is not available, replace my split ac with brand new split ac.

Dear friends, one of our ac purchased from girias electronics. Coimbatore 641012.Installed in our complex beauty parlor on 30.04.2016. The installation persons are too lazy to complete the installation, also not given us the installation report. The very next day, a problem started & complaint registered. They have taken 3 days to visit the place. Removed (The swing blade portion - total part, and went. Till date no response from the service dealer (Velandipalayam - [protected]) the owner of the service center only came and removed it. But worst response & service from them. After several communication finally, after several complaint we got the contact number of mr. Rajasekaran - lloyd ([protected]) and informed the issues, but no use of it. He also not responded our complaint. Even girias manager knows these issues, but he is also not helped us. So friends before buying lloyd ac or any other products, kindly ensure the service center activities and buy. If we are not getting any correct solution, we are going to file a complaint in consumer forum.
My number is [protected] senthil kumar.

I \, neetu trehan r/o c-1-679, palam vihar gurgaon had purchased your washing machine lwms85l (pink flower) serial no lwms85l[protected] on[protected] thru your dealer m/s guru nank air tech p ltd, dundahera, gurgaon.

And surprisingly in the month of november 2015, the spinning wheel of the machine stopped working suddenly and i got electric shock also. i reported the matter to your dealer and they got it repaired with the promise /assurance of not getting the problem again.

Then again in january, 2016 the same spin tub problem came up which was again attended by your servicing staff with a repeated assurance of proper fuctioning of your product.
But shockingly, it again happened in march 2016 with a high voltage shock to me. this time i refused to get it repaired and asked for the replacement of the machine. then one of your staff mr. hitesh promised me to replace the machinein the condition of another chance.

Now, again on 15th july the machine soin tub stopped working and since that day i m chasing all the concerned persons to fulfill their promise to replace the machine but of no avail. i had a long chat with mr. sanjay kaushik and he ha dtalked so rudely with me and putting the entire blame on me for all this problem.

I would like to request you to look into the matter and solve the issue asap failing which i will have to move to the consumer court to get justice.

I purchased two llyod split ac from authrised dealer of company, anuradha electronics sitamarhi bihar in march 2016 but due to faulty installation of ac by technicians the drainage system of ac is not functioning properly and in rainy season water comes in room, due to this once short circuit and fire has created financial loss,,,, i have complaint to the customer care for more than 4 times but no solution has been made. i want immediate solution else i will file court case against the llyod ac company.

Unfortunately i bought a Split AC of Lloyd. Since March end this year, have been calling them to do the servicing (with summer approaching). Till date, all i have received are false assurances on call.
The company has zero regard for the customer. Once you buy their product, you might as well go to hell. They don't care.
I kept calling them and they kept telling me that a staff will come.
Their Area Manager, another incompetent staff, Shvetanshu also promised the same. Their UP Head, Pankaj Agarwal's phone is either busy or he won't take my call. When i messaged him, i got a reply after 2hours that he can't talk.
If you are selling the product, who is responsible for the after sales service?
I had to get someone from outside to do the servicing and shell out extra money.

Full of blatant lies!!

Hi,
I have registered a complain against my lloyd AC not working on Saturday(04th June 2016) and I was told that the technician will be coming in 24 hours ..

Its been 8 days that they have been giving false commitment everyday that the technician is coming..

I want a compensation for the lost time and mental harassment for the wrong commitment given by service center

I have been speaking to the most non efficient staff as well

I wants to practice my right and want justice

and also want a stern action to be taken against the Lloyds Company

My complain number with them is[protected]


regards
Kartik
[protected]

I have purchase the Ac on12/3/16 at kakinada in sri aditya refrigeration in east godavari dist but it was installed at eluru in west godavari dist Ap.My AC not getting cool fast as befor ice is forming near the out door unit out let pipes.I contact the eluru service center but they are saying to call the person from where I buy is the ice.please give the salutation for my problem

I have bought an AC from deepak agency ajmer on 3rd april but its not working properly not provide cooling I booked complaints so many time on customer care and to dealer but not getting any response technician came and asked only for kkg code and leave in last complaints technician told me that it will replace but still no one giving proper response now I m annoyed with lloyds and dealer both kindly provide proper solution or kindly replace AC
Rgds
Babita agarwal

I have purchased split air conditioner on 6.4.2016 from delhi rohini it was
Upposed to be installed within 2 days of my purchase but even after six days
I tried calling there technical manager manoj who told me there is a lot of rush
These days and we are not able to clear the pending installations and other complaints so it will take couple of days more then i sent a mail to avinash sharma as per their escalation matrix since he was not picking up his phone
And never reverted me on phone or mail. Then the second contact person
Manjeet singh same thing happened he also not responded to my mail and did not received my phone. Finally i called up their nodal officer and she told me
To contact their customer service anyway it got it installed from some out side
And now after one month only it is not cooling.
Now there tech staff is saying since you have installed it from outside people our warranty is no longer and whey will charge for gas filling.
This company is making fake promises on tv ads and cheating people please do not buy any product of llloyd
Shiv charan singh
[protected]

Bought lloyd split ac 1 ton from anna nagar chennai 4 days back 8/5/16. (Jayam n co)
Very less to No cooling from it. Reported the same via toll free no[protected]. A service person came next day and checked the voltage and current and Said AC was working fine.. This is the expected behavior from 1 ton ac. Very interesting..!
they have no device to check the cooling output. The test was done with 16 deg setting..
I could direct sit before the AC for hours with 16 deg . My older window ac was far better..

i would like a Refund or replacement if some pbm with device

I bought a Lloyd air conditioner about 8 months back...but since last few days our ac is not working properly...we called your service provider..he sent somebody to check it and the concerned person said that he has seen the problem and will repair tomorrow...next day he again comes and then say that sir the compressor is not working and needs to be replaced and he will replace it tomorrow...next day a new person comes and that also when we called about 5 times...he said that he doesn't know anything about our complaint as he has come for the first time but promised once again that the compressor will surely be replaced tomorrow...from that it has been 5 days nobody has come...we are continuously calling them and they are just saying that we don't have compressor and don't know when it will arrive...I never imagined that this is your service standard...I think I have done the biggest mistake of my life buying your product...is this the way you provide service to your customers...I want my ac to be repaired in a day...and this is for sure that I will not be buying your any product again not even by mistake...I am also sending

I am shilpi was purchase a lloyd split ac model no-ls19a5ln[protected] dt[protected] there was colling problem when ac was under warranty against complain no- leel[protected] but service engineer visit to our home and take the ac for his work shop without any service invoice they repair the part but in the report they mentioned that part was replaced due to repaired the same problem is occured. The company fraud with me.

I bought 1.5 ton ac on 21/4/15 and as per company policy three free services are provided in first year. On my first service companies service people just cleaned plastic net in side the unit and same they repeated on second service it took only one minute and it can be done easily by ordinary person when i asked service ppl about cleaning entire unit they said its not required and complete service will be done only in third free service so i booked third request for service after few days while my service request no. Leel[protected]. But when they came for service they did the same thing as in 1st and 2nd service when i asked to clean complete unit they said its not required and there is a danger of breaking plastic body of ac and we dont guarantee it they neither serviced outer unit also. I wanted to know that what is companies policy abt service and what is service means is it just cleaning plastic jalis. Please make awareness to customers so that we can ask them to do. Work properly bcs i think companies is paying service ppl but the service persons or agency is not doing justice money spent by company and reputation of company is challenged. Hope you take serious note in the matter and do the needful

Lloyd spilt ac model ls13a5mn purchached on 19/3/2016 stopped within 7 days o[censored]se. Complaint leel[protected] registered on 21/4/2016 . Technician allotted on leave, refused to attend.Supervisor mob [protected] hardly picks up. Able to contact after several hrs try. In spite of numerous calls, no technician has come yet. Toll free says i should not bother till 72 hrs. Yr claim 24 hrs service is public misleading and should stop. Selling of product to be stopped, if service can not be provided. Attend my complaint, deepak, mob [protected]

In my ac cooling and remote problem. I have already complained u. But till nw this problem is nt solve. Ur service center is not given satisfied ans. Pls send ur mechanic n solve this problem. Sir local distributor does not respond properly. Even after many calls he is just avoiding us and not visited. Even more his reply is "you may complain further i am not more responsible for your ac complaint" sir kindly look into matter as it is diminishing your company image

I bought Lloyd AC 1.5 ton on 17 march.As it wasn't cooling well I lodge a complaint against it on 18 april and lloyd text me with a number to call if it takes more than 24 hours to resolve.When I call at the number he said sir sham ko kra dunga then he said kl kra dunga, I called escalation matrix 1 avinash on 19 April he said sir aj krata hu but they didn't now on 20 I called all, 2nd escalation matrix mailed noddle officer and they said same ki sir aj pakka ho jayega but they again didn't
I called them around 5 times on 20 April.My product is under warranty .Also they are saying if there will small problem we resolve it on spot but if problem is big they will take 5 more days
When buying the AC Lloyd they said service will be provided within 24 hours
Kindly solve it

I am sanjeev kumar mishra, i did purchase lloyed cooler from home shop 18 two year ago, now its out of order, i already called to lloyed customer care and home shop 18 customer care, but they are not able to provide specific information, i am facing so many problem for repair my cooler, this is the number of lloyed customer care [protected] provided by home shop 18, but no one is picking phone, and home shop 18 customer care representative was telling we are dealing lloyed goods at present.After that i registered on line complain in lloyed website, then i got a number when i called him he tolled i am not able to repair lloyed cooler this is the story going on with me .

Dear sir
I purchased lloyed cooler around 7000/- if they are not able to repair then please help me for get back my money . My number is [protected]

Hi this is Farooq from Coimbatore, i bought LLOYD Ac from Sathya agencies Coimbatore for 1 years ac condotion was very good after that it got some problem, i contact to customer care and service man(Arun Ph:-[protected]) came from ZamZam Air Conditioners Coimbatore, PH:[protected]. They said that the compressor got problem and he made a bill for 6320Rs, with in 2 days they have made it ready bill dated on 30.09.2015. after that only one week its has worked properly, again started the same problem, same person from ZAMZAM Air conditioners came for service, its almost 6 months over i still not get ready.
One of the worst AC (LLOYD) which i ever feel, i asked the company rectified customer problem then put the advertisement for your brand.