LLOYD Complaints & Reviews

sir/madam,

i am p.k.narayaswamy i bought a LLOYD 1.5TON WINDOW air-conditioner(FLW18M2) for a total amount of 19000/- from GIRIAS INVESTMENTS PVT. LTD(virugambakkam,chennai) on 31-march-2012. before i purchased this air-conditioner i was promised of the WARRANTY period of 5yrs for the compressor and 1yr warranty for other parts.

i got the air-conditioner delivered after 2-3days from the GIRIAS INVESTMENTS PVT. LTD(virugambakkam,chennai), and after one day the technicians from the LLOYD company came for installation. THEY OPENED THE BOX FOR THE FIRST TIME and the found that the front cover was broken during transportation by them at its edge and reported to us and also told me to report it to customer care and also they would report it to their head office and told us that it would be replaced within a month and they left after installation. after a day two men came to our house to take up a test and gave us a sticker for the same. then i called LLOYD customer care at[protected]
and reported the fact to them. they promised to sort it out and registered a complaint in my name P.k.NARAYANASWAMY and gave me a local chennai based customer service no: of a person at [protected]. and told me that an executive would come to our house within 2days.

then i contacted at this number after two days as there was no response, a person took the phone and got my details once again and promised the same. Days went and now too after several calls to them i really got frustrated by their negligence to take any action. and they speak in such a way that they have given money tome and i am paying back to them.

till today[protected] nearly 4 months gone but no response was there.

so friends don't go for any LLOYD product as they cheat us by telling us the warranty period and see i still got warranty but i am treated like . so don,t go for LLOYD product.

they are simply cheaters fraud.
my contact no:is [protected]/[protected]
my address is:532-c,20th street, 4th sector, k.k.nagar, chennai-78.

I have registered a complain on dated[protected] complaint no.LEEL[protected] of my split ac due to not proper cooling.the complaint was attended by the service engineer on[protected] and told that Gas is insufficient inside the compressor. the gas in the compressor was topped by service engineer on dated[protected] and paid amount Rs 2200.0 .Even after the filling of gas the situation persisted.The service center was again contacted and he again send the service engineer after repeated request on dated[protected] on which he persuaded saying that there is a voltage fluctuation problem/lover voltage problem/stabiliser problem but later on as there was no cooling at all the exact solution of the problem could not be made it was then settled with the solution of compressor being replaced.A complaint was again registered on dated[protected] complaint no. LEEL[protected] and submit a copy of bill to service center. the complaint is not yet attended inspite of repeated calls and requests to serice center/LLoyd service officials .All this has caused a great disturbance to us in this burning summer and We REALLY REALLY REALLY REGRET BUYING LLOYD AC

Dear,

I have bought a llyod ac last year during the month of April from* vijay
sales in lajpath nagar new delhi. During the fitting i have clearly ask for
the copper coil not for the aluminium one since i have paid for the copper
coil* but i was mislead by company persons. up till now it was working fine
but to my surprise yesterday it suddenly stopped working i suffer for the
entire night, in the morning i launched a complain to llyod customer care
it got attended thank you for the good service but with out any solutions
and the guy asked for the visiting charge which i refuse to pay since the
problem was not solved. now the guy who have attended my complain he told
me this is a cheep n worst ac in the market and it has a* aluminium coil
instead of copper coil. *
*he told me the mail reason for malfunctioning of the ac is that it has a
aluminium coil he has already told me about the charges for gass refiling
and repair nearly Rs. 2250 + 400, but my concern is that why one should pay
for the repair and gass charges since it was not by physical damage, it was
purely by the bad quality product or one must say *
* a product which will get corrupted very soon after the warranty. *

Respected Authority,

Myself Pradeep Madhukar from Moradabad, last month on 6th April 2012 I became victim of fraud by an AC dealer as he sold an AC to me in Rs 24000/- which was more than MRP (Rs 19990). On 28th April 2012 I found the MRP list of Lloyd AC in a newspaper.

I thought of lodging a complaint in Consumer court but that dealer warned me for not doing so & he threatened me & my family members. I also complaint Lloyd AC Company on phone & email but they did not take any action on dealer & there zonal sales executives just called me on my phone & asked to lodge complaint in consumer forum directly; even they did not provide me the MRP list of Lloyd AC.

LLOYD AC Purchase details & dealer details are as:

I bought a LLOYD Spilt AC (Model: FLS13A3C, 1 ton) on 6th April 2012 from below mentioned Dealer (MRP list & AC payment receipt's snapshots are attached herewith, Kindly also see my email in the trailing mail which was sent to Lloyd AC company):

Dealer Name: H.S.CHADHA
Phone Number: [protected]
Dealer's Address: HEMKUNT DIGITAL PLAZA, Sri Sai Complex, Showroom No. 1, Saroj Cinema, Budh Bazar, Moradabad.

This dealer himself marked Rs 24000/- as MRP on a display AC of Lloyd & on asking MRP list of Lloyd AC he said that MRP list is not available with him & requested me to keep faith on him but that was my mistake to trust him & bought that AC on the same day & paid more than MRP. On 28th April I found the MRP list of Lloyd AC in a newspaper which was Rs.19990/-.

On 6th April 2012 evening he sent AC to my home address for installation & asked extra charges for installation & spare material from me. I paid him Rs 1000/- installation & Rs 4000/- for Stabilizer, He provided me payment receipt of AC of Rs 24000/- which was more than MRP & he did not provide me any bill/receipt for Stabilizer & installation charges. Later I enquired that this Lloyd AC (FLS13A3C) is widely available in Delhi & other cities o[censored]P with 10 to 15% discount on MRP.

I approached the dealer H.S.CHADHA for this issue & made a humble request for returning my money & to make a fresh bill on actual price but he did not listen to me & threatened as :- “aapko jo karna hai kar lo …consumer forum mei jana hai to jao ..chaho to mujhse judge ka phone number le lo….aur ekbaat sun lo ki agar tumne complaint ki to apki family ke har member ko court mein khada nahin kia to mei bhi ek baap se nahi…”.

Daily we see advertisements in TV channels: “ jaago grahak jaago” but here a consumer is helpless & threatened.

I am requesting you to please look into this matter & looking forward for a positive response & justice.


Thanks & sincere regards,
Pradeep Madhukar.
Moradabad.

very low cooling
Dear Sir,

I brought a A/C on 21st April with cost of 22300 but in bill mentioned only 21497/-. (TIN NO: [protected])
The performance of Lloyd portable ac is very poor its capacity is 1tone .( My room size is 12m2). In the first i started at 10pm but it took cooling my room is more than 5Hr.

I called to the dealer he told me that "I'm just a dealer . complaint to the company".
Next day i complaint to customer care , they said a service engineer came my home and maximum try to service this ac, but he cannot solve.

Second time im also complaint to customer care. They told me that "There is a problem in AC . please return to the Dealer."

Every day im complaint to dealer and customer care nobody solving my problem. almost 1month is completing.


Address:

D Vinay Manikanta,
Plot no: 160c, Addagutta,
KPHB, HYD

this is regards that i have purchased one portable 1 ton ac,
this does not cools the room property, this is only one week old, and it is a failure design.
they are cheating the customer with this kind of failure designs in india
brand name: lloyd portable ac
the ac is running for more than 12 hrs but it is not cooling the room

what solution to take
hope less
ramesh

Three months completed till date this so called lloyd company is changing my air conditioner's compressor which is within the warranty period. I had registered the complain with them in the month of february, my first call for complain was about a.c. not working, they sent someone as technician, this technician didnt even checked the outdoor unit and suggested us to change the switch as it is of less k.v. We told him that since we purchased a.c. it is being operated on the same switch and so far we had no problems with the switch, but the technician insisted to change it to higher k.v. and the a.c. should be o.k. We told him to do so, he said its not his job and asked us to hire a electrician to do so and on top of all this he asked us to pay him Rs. 500 as a service fee.We told him that if you solve the issue we have no problem to pay you and unless you dont do it we wont pay any money for nothing. And then, we called an electrician to do the same. He checked the switch and said it is in working condition and switch neednt be changed as it is of the same k.v. as this a.c. needs. But we said to change it if that is the only solution for a.c. Unfortunately even after changing the switch, a.c. didnt work. so, we called up the toll free number again and this time they said they will come once again to check and asked us to pay the service charges if problem is resolved and we agreed for the same. after few days another technician came and checked the outdoor unit and said that the compressor is out of order and needs replacement. he asked me the copy of invoice of purchase and asked me to pay rs. 2000 for replacement of compressor. We discussed with him that compressor is under warranty and we neednt pay any money as it is free within warranty. This guy made us speak to the supervisor Mr. Abhilash shetty and he told us that we have to pay this otherwise we will not be exchanged with new compressor. He even said this charges are towards gas charging, we told him that gas charging is only rs. 750 by other technicians, than why pay rs. 2000, his reply is this is our company's standard charges and we must pay and so we agreed and made the payment on 29/02/12, since than this people never changed the compressor and a.c. is also left all open. I had this a.c. in my cosmetics showroom and due to non working of a.c. my stock worth rs. 60000 is damaged. I have called almost 100 times to their tollfree number, technicians mobile numbers and etc. They are not even attending the phone calls now. and everytime i call toll free number I get the message that they will follow up with the technician and call me back and they never ever called me back so far. Company such as Lloyd is supposedly not to do this to its clients but I guess this is what they really are. hopeless service and unprofessional. I am calling them every day. and they promise to fix the problem next day. unfortunately their next day never comes. If anyone can guide me in this regard, I will be grateful, my name is Babar M. S. and my mobile number is [protected], [protected].
Thank you.

Subject: Lloyd Air Conditiong unit, compressor broken.

In my bed room, the A/C is just 1 year old and still under warranty. Lloyd offers a 5 year warranty on the compressor.
My A/C's compressor broke. We contacted Lloyd several times. When we finally reached the relevant contact for Pune, they came 5 times (!!) to my home during the week. Until now, they still have not been able to fix it. They even took it to their repair shop to fix it. IT IS STILL NOT WORKING.
Coming to my place, takes up my employees or my time. I am tired of dealing with Lloyd and suggest no one EVER buys a Lloyd Air Conditioning unit. Worst experience I have made as a customer so far.

The relevant service company, appointed by Lloyd, seems to have no clue how to fix the air conditioning unit whatsoever.

Lloyd does not answer any phone calls.

The service matter can be found under: [protected]

I suggest no one ever buys a Lloyd Air Conditioning Unit. HORRIBLE EXPERIENCE!!

LCD not working properly from date of parching & company not ready to solved or replace defected LCD. Even they are not visiting for any verification. I have given many calls to Lloyd but no resonance and also have very bad experience from there customer care I can say one of the worst experience of my life. I am facing this problem from[protected].
I have also contacted retailer "Vijay Sales, Hadapsar Pune" for the same but no resonance from them.

Please suggest what I should do now.
thanks,
Sujit
[protected]

Dear Sir,
My name is vinay kumar goel and I have worked with Lloyd Electric & Engg. Ltd. from 14 July 2008 to 12 Dec 2011, I have given the resignation letter on 26 Nov 2011 to the company. I have given 15 days time for left to the company. but after many request Company are not clearing my account.
I don't have any contract or any bond from company side.
Resign letter Scan copy is attached.

So i request to consumer court that please clear my account from this company.

With Regards
Vinay Kumar Goel

i bought a LCD tv of Lloyd from VIJAY SALES , JANAK PURI DELHI on 10/10/2010 . after using the product about 3 months the power card got damaged . i made complaint to vijay sales as well as to Lloyd for the fault . they repaired it but didn.t tell about the fault to us . after using the product about 1 month again the same problem arises . comapny repaired it again . after 1 month again the same problem got appeared . i requested the company to replace the product but they didn't pay any w their unability do replace the product . i contacted the Vijay Sales for replacement but they even not interested to receive my request letter. company repaired my tv again . with in a year my tv got repaired 4 times .
after completing my warrenty period angain my tv got same problem . i request the Vijay sales as well as Lloyd to replace it but the replied that my Warrenty period is over and they didn.t do anything in that .
I investigate and found that Lloyd LCD TV model L19 S is made spl for Computer screens it have function for the TV as well . Vijay Sales cheat on me and sold this product to me as a TV product , i am not ignoring the fact that it may work as tv but its design is mot suitable for computer screens more .

FROM THE DAY 1 THE AC IS NOT WORKING PROPERLY AND WATER FALLING FROM THE BLOWER IS THE MAIN COMPLAINT. SHOULD BE REPLACED.

BIJU GEORGE
A 130 GOKUL TOWNSHIP
GOTRI ROAD, VADODARA
[protected]

I bought Fodders Lloyd 42'' LCD two months back, and soon it has developed fault. 1, a noise problem - set is producing continues noise while playing, Lloyd LCD technician visited and said the DTH box frequency is not matching with set so it produce noise, we called cable tech. he checked and said there is no problem with box, we don't know what to do.

recently, it has developed another problem where a horizontal light ray travel from top to bottom,

so friend after spending 35K I was not expecting such a poor quality - be care full while making same choice

I have purchased LLOYD LCD TV 22 inch on 16th May 2010. Since last week the screen of LCD is gone. I logged complaint at the LLOYD company. The next day technician came. He checked it & he said its a logic board problem & said that the repairing cost will be 2200/-. I agreed to pay. He came back after 2 days. He checked it with the new logic board. But still it didnt worked. The technician said the panel of LCD is not working. The next day I spoke to Mr. Sandip Gavade from LLOYD about what to do. He said that he can not do anything, the Panel of LCD is gone and the replacement cost is more than the cost of LCD. So he cant do anything & he said that I have to throw the LCD. I spoke to Ms. Pinky from LLOYD , she said the same thing that the company cant do anything.

I am very upset with the company. I am logging my complaint against LLOYD .

Request to please help me.
I recommend not to buy any LLOYD product.

Thanks & regards,
Anjali Sheth
[protected]

Our Office ACs by Lloyd (1.5 Ton AC with Chasis No. [protected]) has not been working for 10 days now making the office temperature go upto 33 degrees and causing sever suffocation to our office staff. The following actions have already been taken:

1. Repeated complaints lodged on your customer care no. The complaint no. is [protected] and the follow up has been done at least 15 times in the last 10 days.
2. The service staff had suggested some actionables 2 months back to solve our repeated AC problems and we had implemented the same and yet, the AC has not been working properly for the last 2 months and now the situation has become intolerable.
3. The local service person mentioned at least 4 times during the last week that he is on his way, but did not show up. This level o[censored]nprofessional service is absolutely unacceptable from a brand like yours.
4. I spoke to the Service Head, Sandeep this morning and he asked me for the complaint number. However, he is not answering his mobile too leaving us completely helpless.

This is unacceptable level of service and shocking given that Lloyd is a reputed brand.

Thanks,
Vineeta

Sir,

I purchased AC of above said company on dated[protected]. I have complaint about this product after installation and I submit the complaint on toll free no. [protected] on dated[protected] by complaint no. [protected] and after submitting the complaint company's Technician visited us after 4 days and he open the Split AC indoor unit and he found that mouse has cut the wire of indoor unit motor fan. He said me that he will be back tomorrow and repair the unit. But till dated nobody has visited us and the indoor unit is still open.

I call many time to Mr. Raj Head of Bharat Refrigeration Service Centre every time he said me i will send technician tomorrow. Now ten days already passed but no body is interested to take action against my complaint.

I am really harassed by the service of this company and weather is really hot. I purchased this Split AC for cooling but its not working because service is not provided by above said company.

So I requested you please, take action against my complaint as early as possible.

Thanks

RAM JI SAGAR
SAMRAT PHOTO STAT
PAU ROAD, MAHARAJ NAGAR,
LUDHIANA
CONTACT: [protected]

WE HAVE PUCHASE A sPLIT ac MODEL FROM LOCAL DEALER FROM HAZRATGANJ LAXMI POTTERIES SOME TIME IN JULY 2010.
FIRST FREE SERVICE IS ALREADY DUE BUT NO ONE VISITED US SO FAR,
KINDLY DO THE NEEFUL
NAVNEET BANSAL
L6/12 SECTOR L
ALIGANJ,
LUCKNOW
MOB; [protected]
EMAIL
NAVNEET.[protected]@TIMESGROUP.COM

my name is Rahul Maan and I have purchased a LLYOD SPLIT AC 1.5 TON on 17-apr-11 from Prerna Electronics sector-7 faridabad.From day 1 there is a problem in swing motor.When they installed that AC we asked them whats this noise they said that a minor problem in swing motor and they will change it, but they haven't changed it yet though they have visited twice and moreover from last two days it is making lot of noise and cooling is also very less.
I have called the shopkeeper several times he is also saying that they have forwarded the complaint to LLYOD company and their engineers will come and check.
Now i dont want that AC to be repaired,because it this piece is having problems within 1 month then who knows whats the next problem, thats why i want a brand new AC.

Rahul Maan
[protected]
[protected]@yahoo.com

Dear
maine SIR, maine apki prodect LLOYED air condition split liya jo ki Gandhi trading co.Shop n2 c-1 supar bazar mkt.ph.11ashok vihar Delhi 10052 Date 30/04/11 ko liya tha jo ki install nahi hua complaint karne par 24 ghante me ho jayega lekin 48 ghante hone par bhi nahi hua fir next days 2 aadmi aate hai or instal karne par kahte hai ki ac me gas nahi hai wo kal hoga aap complaint karo

next day complaint ki gayi n. mila [protected] time mila 24 ghante lekin fir wohi kahni 36 ghante ho jane par bhi nahi hua next day sham 5 baze 2 ladke akar kahte hai ki aap ke ac me gas nahi hai kal hoga lekin aaj tak nahi hua aaj coustmor caer par baat karne par jawab mila ki aap khalid mustafa n.[protected] se baat kare lekin waha par bhi wahi baat ki nahi hoga or humara koi bhi ladka aap ke paas nahi aa sakta karan puchne par ki aap ladko ko marte hai lekin mai janana chahta hu ki hume apna ac instal karwana hai na ki ladai ye jhuti kahni kayo bana rahe hai aaj 6 din ho gaye hai lekin aaj tak ac nahi chala

Adesh Kumar

[protected]
[protected]
Shop No 1 , Jain Nagar Ext. Kanjhawala Road Delhi 110081

I have purchased Lloyd co.s one 25 ltr Microwave Oven Make FL-25LCSSDM in oct 2007 since it is out of warranty i know that co. can't repair/service the product. But i desired to get repair the same from own cost from co.s reliable service centre/agent so i try to contact co.s tel no. 60006999 but unfortunately i couldn't able to contact on the same. And thats why i contacted to Snehanjali Nalasopara West near railway stn. and said all these problems to staff attaining the call tel.[protected] at 02.00 pm on 21.12.2010 but staff told me that the product is out of warranty so couldn't able to help, you may contact to any repairing shop/person.

Yashavant Talekar