To Whom It May Concern,
I am writing to file a complaint against Llyod for their poor service and unprofessional behaviour in regard to my service request (Service Number:[protected] for my Lloyd split AC (Model Number: LS18B32M).
On 14th April, I raised a service request on the company's mobile app and selected 15th April as the service date. On 15th April, the service personnel called me in the evening and mentioned that it was too late to attend to the service request and that they would come to check the AC on 16th April morning. However, the person did not show up nor did they respond to my calls.
On 18th April, another service personnel called me to ask for directions to my home and mentioned that they would arrive in half an hour. However, after some time, I received an SMS stating that my service request had been cancelled as I had informed them that the work had already been done, which was not true. When I called back to inquire, the service personnel mentioned that it was a mistake from their end and assured me that they would send a service person as soon as possible.
After 2 hours, a service person arrived and checked the AC, informing me that a few parts needed to be replaced, but that he did not have them with him. He assured me that he would come with the parts on 19th April and do the needful. However, when he did not arrive at the specified time, I called him multiple times and he did not answer my calls. Moreover, the service request was cancelled again.
I am extremely disappointed with the unprofessional behaviour of the service personnel and the poor service provided by Llyod. Despite numerous attempts to get the AC repaired, they have failed to resolve the issue, and I have been left without a functioning AC for a significant period of time.
Therefore, I request the Consumer Forum to take strict action against Llyod for their negligence and to ensure that my AC is repaired as soon as possible.
Thank you for your time and attention.
Sincerely,
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