| Address: | LLOYD (A Havells Brand) M/s Shree Balaji Electronics, C-4/91-92, New Kondli, Mayur Vihar Phase-3, Delhi-110096 | | Website: | www.mylloyd.com/faqs/customer-care |
16.04.2022
Greetings!
This is in reference of the trail mail I would like to thanks to concern team for a quick response, but also I would have a question that the said LLOYD AC is hardly 8-9 months old so how can it be possible that the problem of cooling leakage occurred in a completely new Air Conditioner? It is really surprising to us that I have purchased a new AC and as I had informed yesterday that there were also dents in many places and on the other hand the cooling was not so effective from the beginning.
One of the technicians, whose mobile number is [protected] visited yesterday dated 15.04.2022 to check the AC problem, he informed us that AC has a cooling leakage problem and this issue was from the beginning. He rectified the problem but he also said there was still a part inside the AC to be changed for which a fresh complaint will have to be filed again nor he give me any AC checkup bill/rasid etc.
As I had already inform that this LLOYD window AC has been already used which was sold to us by the shopkeeper; when the AC was delivered to the home by the dealer there were already dent (पिचका हुआ) lying on it at many places and now another cooling leakage problem.
I have a family and I am answerable to my family. To take away someone's money is to take away someone's right to live a dignified life. So I believe that the management of Lloyd Company will not disgrace itself by taking an unnecessary amount from me and will exchange or rectify the AC at the earliest. Kindly take the matter on urgent priority as a special case on humanitarian grounds, I have paid 26000/- rupees and this amount is a lot of meant for me.
Hence, once again it is my humble request to the competent authority to kindly examine the said matter on priority exchange the Lloyd Window AC within the time-bound manner for further course of action.
Warm regards,
Sunita
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