Lloyd — defective service/ damaged product

Address:

New Delhi, Delhi, 110076

This is in reference to the subject cited above for which we have lodged a service Complaint vide reference # HIL[protected] about the Non Functioning of BEEP while operating the Remote. The complaint was lodged on the 09 June 2018 and a technician has visited us which in turn took some parts from the Indoor Unit to be services/repaired/replaced. On the 10 June 2018 the unit was re installed as stated and when in the night we started the Unit we found less cooling along with the issue of not been able to put the unit off through the AC remote. We again called the customer care today and they referred us to talk to Mr. Devraj their service head about the problem and when he approached over the phone# [protected] in the morning itself assured early remedy. Again complaint was lodged, several email reminders failed to get any response, even when called and spoke to seniors they also shelter the service team by saying the damage is natural and nothing to do with us. They informed today that the Coil is broken/defective and the Gas is leaked for which we need to pay. When asked it is not our fault the service team attended the unit properly which has led to the damage of the coil and gas, but not heard. This email is a record that nothing has happened so far and we feel the unit has not been handled properly with the result the problem has ignited rather than resolved.