Lloyd — engineer did not fix the issue and asked for code and after received the code talk rudely

Address:

110075

I am Llyold customer and I bought fully automatic washing machine on 13th Nov 2017 and I also purchased extended warranty by paying around 2000 rs extra.

Now it's been only 9 months (as today is 21st August 2018)however I have called customer care and asked for Engineer for 4 times and everytime they came in and not fixed the issue properly

And today, I have called to Llyod customer care and asked for an Engineer Visit however they said that the engineer will come within a day or so and I told the same thing to my wife however as soon as I left office the Engineer came in without any prior information or giving me a call to my number.

I was going to my office and then I got a called from the Engineer he was asking the secret code which was suppose to be give only once the engineer fix the issue. I gave him code then and there as he told me that the issue is fixed

And then he left stating to my wife that the issue is not fix yet and there is some part of my Llyod fully automatic washing machine which needs to be replace

When I called to my wife she narrated me everything and also said that the Engineer wasn't looking at her with good sight and peeping inside the home probably trying to find out whether someone else is in home or not.

I then called up to Engineer (who came at your place) and he spoke to me very rudely and when I asked him that why did you ask the code to me despite of the fact that the issue was not fix then again he did not give any proper reply and kept on telling me that this is our fault and we should use it properly.

I was full of anger that time and I called to customer care and asked the area manager number and they gave me area manager number. I called him twice however he did not pick up

Now I am fumed with anger and I am going to put my reviews on social media especially on Facebook and play store to show that how Llyod deal with their customers.

If anyone gets in touch with me then I am ready to give every single proof regards to the bills as when I bought the product and recording of every call.