Lloyd — Got a used AC from distributor

Address:

A1, MAIN ROAD KANTI NAGAR EAST DELHI 110051

Invoice no. - KN/2021-22/559
DATED - 28-JULY-2021
WE ORDERED AN AC BUT THEY SEND US THE USED ONE ( all indoor parts of that AC are used ) now when we are calling them they are arguing saying that ( aisa hi hota hai ) even after knowing the issue they are not taking any action . They are misbehaving and arguing .I am very disappointed with their actions . Now they are not even picking calls ... Please look into the matter