Lloyd — hil[protected]: ac not working for the last two years

Address:

110094

Dear sir/madam,

With great trepidation, we are writing to you. We bought a lloyd 1.5 ton split ac from gupta electronics, 1157/1, east rohtash nagar, shahdara (Invoice number 21) on 3 april 2016.

It has been two years and we the ac has been a problem for us ever since.

Here is the history of all the complaints:

1. The ac was installed by the dealer. They installed the ac just above the tv set. After a while, water started dripping from the ac, because of which the display of the tv set was damaged. We registered a service request (#202495) for the same. On 28 june 2016, the ac was re-installed at a different place. However, after a month, the ac ran out of gas, which was refilled under warranty.

2. On 23 august 2017, the ac again ran out of gas. We paid 2150 inr to get the gas refilled. After a week, the ac again ran out of gas. The technician came and said that the cooling coil was a problem. They took it to the indoor service centre. After three months, in november 2017, the cooling coil was re-installed, but gas was not refilled. We were told that gas will be refilled in april 2018.

3.in april 2018, the gas was refilled. However, after three days, there was again a gas leakage. Technicians came again and said that this time there was some problem with some valve. They replaced it after 15 days and also refilled the gas. Despite that, the ac refused to work. They, then, took it to the outdoor service centre. After a week, on 3 may 2018 (Yesterday), the ac was re-installed.

4. Yesterday (On 3 may 2018), the ac worked fine only for a couple of hours. After that, it again started throwing very hot air.

Sir/madam, we are being harassed by your staff for the last two years. We have even spoken to our area's ash mr ashu gupta ([protected]) and the rsh mr manjeet singh ([protected]), but nothing has helped so far.

We sincerely request you to kindly replace this defected piece.

Our complaint id is hil[protected] and all the required documents are attached with this message.

We do hope this time we will not be disappointed.

Many thanks,
Ashok kumar gupta
(Ph: [protected])