Lloyd — lloyd cassette ac not replaced after 1 year of complaint

Address:

904, Surya Kiran Building, K.G. Marg, New Delhi – 110001. (INDIA), Kolhapur, Maharashtra, 416003

My client charudatta salokhe of kolhapur (Mah) has purchased lloyd cassette ac on 30/9/2016 for his hair cutting saloon. (Bill attached)
Ac stopped working in the year 2018 and accordingly complaint was lodged with dealer sanadi refrigeration. (Sms screenshot attached)
My client received service call and technician made visit and concluded that part to be replaced is no more available due to stoppage of production and so he reported to company for replacement of ac. (Screenshot of sms attached)
Till today no replacement done.
My client contacted sanadi, dealer, but he said he is no longer dealer but he sent complaint copy to my client on sms (Attached)
Accordingly he gave number of bsm, amul chavla, i personallu called him several times, but he didnt pick phone nor called back as smsed by him. (Screenshot attached)
So i called level 1 escalation manager in mumbai from website details and he told me to send him mail on shaharyar. [protected]@lloydmail.com, so i sent mail with details to him on 15/4/2019, but till today no reply.
Yesterday i called him and also chavla but no satisfactory reply.
Please look into and solve the issue.
This is effort to avoid legal and criminal action against company.