Lloyd — non rectifying of problem - regarding

Address:

C/o EPFO, Regional Office, Marripalem,VUDA Layout,Visakhapatnam, Visakhapatnam, Andhra Pradesh, 530009

Sir,

My cousin has purchased lloyd invert-er air conditioner (3 star - 1.5 ton) vide model no. L. S. 191311, tax invoice no.[protected], payment reference no.[protected] dated 10.03.2019 for rs. 40, 990/-. From the date of purchase the air conditioner was not properly working.in this regard my cousin informed to the service centre at eluru, east godavari district, andhra pradesh. 1st time the a/c mechanic visited and reported that there is a voltage problem. But, the problem was not rectified. After complaint to through online the mechanic visited 2nd time and verify the a/c detected that there is a board problem, and the board was replaced even after the 3rd complaint was launched. Even after there is no improvement was made. The complaint was made 4th time the mechanic once again visited and stated that there is a blower problem in the machine. The blower was replaced after the complaint was made by my cousin 5th time. The complaint was made to the dealer and the service centre the mechanic visited 6th time stated that there is a motor problem in the air conditioner. Even after several complaints by phone to the service centre by toll free no. And to the dealer there is no action has been taken and the problem was not yet rectified from 03/2019 from the date of purchase of air conditioner since it is under the warranty period.

Hence, it is once again requested to kindly look into the matter and take or give necessary order to the dealer and rectify the above problem at an earliest possible because the summer season is yet to be end or replace the new air conditioner in the place of old one. If there is no action has been taken in this regard my cousin may proceed to the consumer forum.

Thanking you sir,

Yours faithfully,

(Srinivas)