Lloyd — Pathetic Service & Unresponsive Customer Support

I spoke to helpline number 7 days ago about the leakage issue in Indoor unit and mentioned the following issue:

I purchased the Lloyd Non inverter AC on 28th April 2019 and product is registered with mobile number[protected].
Product started to show signs of manufacturing defect in the very initial phase and complaint was registered. Technician visited and said they have resolved the problem but it started to show the same defects in a while.
Total of 4 complaints were lodged during 1st season and the record can be found in your Database which shows the actual signs of Manufacturing defaults.
In next season, i.e. 2020, due to nation wide lockdown I was not able to contact Lloyd customer support but gas leakage continued to be a problem and I had to get it refilled from Local technician as anyone would agree that the product is made for specific seasonal use.


Post hearing these issues I was told that my product is in 1 Year Standard + 4 Year Component warrantee. I specifically asked if there is any consequences of getting this checked from Local Technician and I was told (& I would highlight there are no other reason I would know this) that there is no consequences at all except deduction of 3 months standard warrantee. My product component will continue to cover in the warrantee & thus I was happy to pay “Technician Service Fee” to have my component warrantee covered.

I also highlighted specifically about the poor service to date, I.e. 4 complaints in the 1st season itself, and they had assured that a senior technician will visit to CHECK the issue and will provide a resolution to the product defect.

“So called” Senior technician just visited, looked at the 2 videos (which I took when I had this checked from my Local support) and told that it would not be covered under warrantee and i’ll have to pay for the full issue which would cost in range of 4k. I could have possibly forward this videos to the team instead of calling someone for a minute and paying a sum of 500 for no reasons at all for the promises made by Lloyd Support team.

I even asked this “Senior Technician” to let me talk to his manager but he didn’t even let me speak to him at all and kept asking for “his hard earned money” by watching a couple of videos in a very rough tone that I had to pay as I did not wanted any kind of quarrel in my premises.

I am highly frustrated by the Lloyd name which must be really evident in the details mentioned above. Customer support, their higher Authorities and this so called Senior Technician are of zero help and looking forward for the resolution asap.

Have already mailed the id couple of times but no response at all.

Highly Frustrated Customer,

Deepak Kaamra