Lloyd — poor quality service

Service request with reference number [protected]

I am writing to express my disappointment with the service I have received regarding the installation of my Lloyd Air conditioner. According to our agreement, the installation was supposed to be done by your company. I raised a service request with reference number [protected], but it has been four days and I have not received any communication from your company.

I am extremely frustrated with the lack of response and the poor service I have experienced so far. I have called your customer care multiple times, and while they assured me that the issue would be resolved and escalated, it seems like I have been misled. I have a simple question: why would you sell a product if you cannot fulfill your promises? It is unfair that I am unable to install the air conditioner from an external source due to warranty restrictions imposed by your company.

I must say, I have never encountered such pathetic service before. It was a mistake on my part to choose a product from a company with such a low standard of service.

I expect a prompt resolution to this matter and would appreciate a response as soon as possible.

Yours sincerely,

Manish Nair