Lloyd — Poor service is provided by lloyd | |||
I have purchased a lloyd 1.5 tone split A.C on 14th of JUNE 2015.Then in APRIL 2016, I logged a complain for my A.C was not working properly and technician came to my home for repair A.C and he directly refilled a gas without finding the reason of gas leakage.And then a gas was starting leakage in 50 days.Then I again called to customer care but they were giving me the fake reasons for that.And then I did not want to repair my A.C till next summer.Then on 30th march 2017, i called a customer care again and i submit my complain(my request no. is LEEL[protected].And then technician came to my house and he cleaned out my A.C with using the piece of cloth and he took 350 rs. for that.Then I again asked to him that what is the reason behind leakage of gas? but he answered me that when we refilled a gas then we find the proper reason for that.For Last 3 times technician did not give the any receipt or invoice for they charged.Then next day I again called a customer care but they told me that your problem is already solved yesterday.Then I talked with area manager Prayag Thakar but my problem is not solved till today.i called them more than 50 times but they chitted me by giving fake reasons. we have purchased a lloyd A.C due to brand and best Quality. lloyd is big brand of high repute has such a poor service and rude staff. I need my A.C repair immediately.This would be my last complain.If i do not get a result for this in next 3 days then i have to take legal actions and further steps. from=Bharat K patel, At-po-jorapura, Ta-balasinor, Di-Mahisagar(Kheda), 388255, mo= [protected]. Was this information helpful? | |||
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904, Surya Kiran Building, K.G. Marg, New Delhi, Delhi, India - 110001
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Dear Sir,
Inconveniency regretted for your Lloyd Product Breakdown.
As per our telephonic conversation on 08th April at 18:45 hrs, you’re not ready to pay o/w Gas Charging to get repaired your split air conditioner which is almost 2 years old (Purchase Dt: 14/06/2015) and not under warranty!
Hence gas charging cannot be done Free of Cost as product is out of warranty and subject to get repair chargeable only..
Pfb details for your Lloyd SAC complains History, for your reference only.
Third Complain: LEEL300317259053 SET INSPECTED AND 350/- COLLECTED AND ESTIMATE GIVEN FOR GAS CHARGING 2100/-
Second Complain: LEEL280316208738 GAS CHARGING DONE IN WARRANTY
First Complain: LEEL150615344107 DEMO CALL
Regards,
Prayag Thaker
Service - Lloyd Electrical And Engineering Ltd
Vadodara
Cell: +91 78749 49118
http://www.lloydsvc.com/(S(0ci4k2mys0r10ezcxamh2kiw))/images/logo_fedders.gif
From: kinjal mehta
Sent: Saturday, April 08, 2017 18:05
To: prayag.thaker
Subject: FW: poor service is provided by lloyd
***I sent reply to lloyd-
Dear sir,
As per your record you know, How many times gas was leaked out in 1 year?
( 1) I have purchased Ac on14/06/2015, The gas was leaked out on 25/3/16
(2 ) I refielled gas on 2/4/2016
(3) Refilled gas was leaked again on 23/05/2016
However gas was leaked 3 times in 1 year than what is the reson behind that?
*Technician did not give me any type of receipt or invoice for they charged
*On 30 th march i had register a complain (LEEL300317259053), i called customer care on 05/04/2017 As per your record my complain was solved on 02/04/2017 but complain is not solved till today
I have purchased LLOYD AC due to big brand and best quality
I did not hope that lloyd provided me this type of "KHUAHIYON KI GUARANTEE WALI " Service
Ftom -Unhappy customer
Bharat patel
9879970443
Dear Sir,
Our record already forwarded you in my reply to you against your Mail! Pls go thru it properly. Other than 3 complain till date no additional record we have registered from your side.
So matter Ends/conclude here as you’re not ready to pay any charges for repair for out warranty product, You’re feel free to contact “Lloyd Cutomer Care” once you ready to pay charges..
Regards,
Prayag Thaker
Service - Lloyd Electrical And Engineering Ltd
Vadodara
Cell: +91 78749 49118
Can you please help me out for my complain?please answer