Lloyd — Re: Request Number[protected] still not resolved

Address:

Ballabhgarh Faridabad

I have raised a request for non cooling of AC on 8 -6-2021.(details attached)

We have not received any communication from your end nobody comes to check the AC and After 2-3 days i again call customer care, they raised a fresh complaint. I got a call around 2 Pm and I have given time of 4 Pm to come but nobody comes.

After some days I again call customer care, and i got to know that service agency closed our call mentioning the customer Is our of station.(false statement given by service agency).

I again call customer care on[protected] for getting the status they again given a fresh complaint number.

I want to confirm why our first call closed by service agency to saying that customer is our of station.

And in between our AC expires it's warranty on 12th June.

Now after so many days executive visited on[protected] and after checking he says that AC require gas top up from 100 to 130.

And he is demanding Charges for visiting and gas refilling.

I want a simple reply when I raised a complaint in warranty period then why my call got closed by service agency by giving a false statement of customer Is out of station.

When I ask service agency owner about this he says that you have given time of 4 pm and he will work according to his timing rather than time given by customer. His executive will not come by time given by customer. Then why you guys called this type of behavior is you are providing free service to customers.

Who has given right your service agency
to close my complaint giving a false statement.

I have made 8-10 times complaints on customer care and not getting any response at all, everytime customer care guys giving a new complaint number and not giving status of actual I want to know the status of complaints given in warranty period.

Now I m cursing my self why I purchased your company Ac, after completing almost 1 Month for only complaining and complaining and not getting any type of feed back call or any type of satisfying call.

Hoping a reply soon.

Regards
Dipak Kumar
Mobile :- [protected]